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Bask Health · 1 day ago

Client Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Bask Health is a rapidly growing startup focused on empowering businesses to launch telemedicine companies. The Client Success Manager will enhance the customer experience by managing the customer lifecycle and developing engagement strategies to drive user adoption.

Electronic Health Record (EHR)Health CareHome Health CareSaaSWellness

Hiring Manager

Su Min N.

Responsibilities

Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals

Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients

Manage all current customer data

Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders

Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform

Finding comfort in working in a fast-paced startup environment

Believing no task is too small and no task is too tall

Work Weekends

Qualification

Customer SuccessEffective communicationE-commerce experienceCreative problem solvingProject managementCollaborationSelf-motivatedOrganizational skills