Confidential Careers · 1 week ago
Restaurant Director of Operations
Dallas-Fort Worth, TX
Full-time
Onsite
Director/Executive
8+ years expConfidential is a company focused on operational excellence in the food service industry, seeking a Restaurant Director of Operations. The role involves overseeing multiple District Managers and restaurants to ensure adherence to company standards, drive profitability, and enhance guest experience through effective leadership and operational strategies.
Human ResourcesRecruiting
Responsibilities
Ensures that the focus is on the guest experience and ensuring profitability at all levels of operations by driving the cultural change and operational excellence through company standards and initiatives. Coordinates implementation of key initiatives and new products/systems, including: plans and schedules project implementation, anticipates and resolves implementation issues, ensures effective integration/coordination with other initiatives, formulates communication plan; provides training; troubleshoots problems, confirms operational readiness, and ensures ongoing follow-up of systems
Builds strong relationships and trust with District Managers and Restaurant Managers to guide and influence them to consistently execute company systems and processes to consistently deliver high quality, great tasting food in a clean restaurant. Completes business reviews and serves as a coach and provides operational expertise on sales and profit growth, cost management, guest service execution, product quality and safety, restaurant image, and other related issues. Identifies key business issues affecting operational performance, makes decisions, align resources, take immediate action, and hold others accountable to commitments
Reviews financial and operational reviews/reports to evaluate districts and restaurants to identify any potential issues; addresses the issues and influences the District Manager to take corrective action. Uses financial acumen to communicate the financial goals of each location and overall district; reviews facility and property reports and ensures they are well-managed and in good operational standing. Proactively identifies issues, problem solves, and follows through to resolution. Communicates with District Manager's and Restaurant Managers on the benefits of running a high performing operation
Ensures business operations and practices are following our franchise agreements and Company standards. Conducts annual performance reviews on each District Manager; documents and communicates areas of concern; works with district Managers and Restaurant Managers on the development and execution of performance improvement action plans; evaluates and makes recommendations on market expansion and rewrites. Stays current with legal aspects of the state and works closely with the Legal department to help mitigate potential legal risks
Conducts high impact visits to the restaurants to observe all areas of operations to evaluate all areas of the guest experience (friendly, fast, hassle free, accurate, food safety/quality, clean); communicates Company values; consults on brand standards assessment results and provides operational expertise. Attends business meetings; Shares experiences with other departments in the corporate office to provide insight and consultation on operational issues; responsible for the evaluation of rollouts to ensure continuous improvement and refinement of processes
Qualification
Required
Bachelor's degree in Business Administration, Finance, or related field
8-10 years business management experience in the food service industry, including 3-5 years Franchising; 3-5 years Multi Unit Operation
Excellent oral and written English communication skills
Proactive and possess strong leadership, negotiation, persuasion, organization, and presentation skills
Working knowledge of personal computers and related Microsoft Office software applications (i.e. Excel, Word, etc.)
Demonstrated integrity and ethical behavior
Ability to speak/hear clearly in person and on the telephone
Ability to travel approximately 50%-90% of time to franchise restaurants and other locations as business needs require
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Confidential Careers
Disclaimer : We are a community and job agrregator job board, where recruiters & job seekers as members connect for confidential and other roles.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
E
Edwin Xiao
Chief Revenue Officer
Company data provided by crunchbase