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The Facilities Group · 1 day ago

Client Success Agent - Morning Shift, Full Time

Tampa, FL

Full-time

Onsite

Entry Level

1+ years exp

The Facilities Group provides janitorial and maintenance services across various industries, emphasizing a strong company culture. The Client Success Agent will oversee customer accounts, resolve service issues, and ensure compliance with service contracts, working closely with clients and service providers.

Building MaintenanceFacilities Support ServicesFacility ManagementJanitorial Service

Responsibilities

Partner with client-specific locations to provide updates and support on services planned and rendered

Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction

Manages the life cycle of a client work order, including: Creating the work order, Assigning to ISPs, Scheduling the service, Following-up on completion, and Invoicing the client

Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems

Serve as the liaison between the client and Independent Service Provider (ISP)

Manage customer concerns as they arise in a timely and professional manner

Accurately manage and update ISP and client activities in JANIT

Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments