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Goodwin · 8 hours ago

Client Development Manager, Operations

NYC Metro Area

Full-time

Hybrid

Senior Level

$130K/yr - $180K/yr

6+ years exp

Goodwin is a leading firm collaborating with innovative investors and entrepreneurs across various industries. The Client Development Manager – Operations is responsible for driving strategic execution and operational excellence, ensuring seamless department operations and supporting leadership priorities within the Client Development team.

Intellectual PropertyLaw EnforcementLegalLife ScienceReal Estate

Comp. & Benefits

Responsibilities

Define, operationalize, and measure strategic priorities in partnership with leadership; support annual and quarterly planning, business strategy, and budgeting through development of processes and infrastructure

Establish and maintain status reporting and KPIs for key initiatives; drive completion and assess impact

Plan and facilitate leadership meetings, including agenda development, decision enablement, documentation, and follow-up

Act as a trusted advisor and sounding board to the leadership team on strategy, execution, and operations

Champion employee engagement and foster a culture of continuous improvement, innovation, and collaboration

Lead process mapping, documentation, and technology enablement to support onboarding and training

Proactively work with technology partners to enable the implementation and integration of tools for operational efficiency

Oversee budget planning, forecasting, spend tracking, and core operational processes, including vendor relationships and policy compliance

Champion change management initiatives and ensure adoption of new processes and systems; ensure seamless execution of complex projects

Manage and streamline communications across the CD team, ensuring clarity, consistency, and alignment

Prepare executive-level presentations and reports that include synthesized updates, insights, and recommendations

Develop and execute a communications strategy for effective dissemination of updates across the function and the firm; serve as content manager for intranet pages

Facilitate open, respectful communication; synthesize multiple viewpoints and align stakeholders

Serve as the central point for information gathering and dissemination within the department

Qualification

Client development operationsProcess improvementProject managementChange managementMicrosoft DynamicsStakeholder alignmentExecutive communicationOperational technologiesRelationship buildingCollaboration

Required

Minimum 6+ years in client development operations, process improvement, chief of staff, or project management roles, preferably in a professional services environment

Blend of consulting, change management, and hands-on implementation experience; proven record of executing complex projects

Strong influencing, relationship-building, and stakeholder alignment skills across a matrixed organization

Exceptional written and verbal communication, with executive-ready presentation and advisory skills

Collaborative, decisive, and accountable; adept at managing multiple priorities with high integrity and sound judgment

Executive presence and ability to serve as a trusted advisor

Advanced proficiency in Microsoft Office and operational technologies

Eager to adopt new technologies

Travel as required for client meetings, industry events, and cross-office collaboration