Sony Honda Mobility of America · 1 day ago
Senior IT Support Specialist
Fremont, CA
Full-time
Onsite
Mid, Senior Level
$95K/yr - $105K/yr
3+ years expSony Honda Mobility of America Inc. is a subsidiary of Sony Honda Mobility Inc., focused on innovative electric vehicles. They are seeking a Senior IT Support Specialist to provide hands-on technical support and ensure a seamless technology experience for employees.
AutomotiveAutonomous VehiclesRecreational Vehicles
No H1B
Responsibilities
Provide high-quality IT support to onsite and remote employees, resolving technical issues efficiently and professionally
Partner with IT managers and cross-functional teams to support new initiatives, projects, and IT requests
Support employee onboarding by preparing hardware, configuring accounts, and ensuring day-one readiness
Troubleshoot, configure, and maintain Windows 10/11 and macOS operating systems
Support and maintain Lenovo, HP, and Apple hardware
Install, configure, and troubleshoot Microsoft Office 365 applications and related services
Troubleshoot and support conference room audio-visual systems, including Yealink solutions
Administer and support Verkada security camera systems
Train end users on hardware, software, and collaboration tools to improve adoption and productivity
Perform software updates and hardware upgrades as needed
Document IT processes, procedures, and knowledge base materials to ensure consistency and scalability
Collaborate with corporate IT teams in Japan on systems, standards, and global initiatives
Stay current on IT support best practices, tools, and emerging technologies
Qualification
Required
3 to 5 years of experience in an IT Support Specialist or similar role
Strong experience supporting Windows 10/11 and macOS environments
Deep understanding of computer hardware, operating systems, and troubleshooting methodologies
Proven customer service mindset with the ability to communicate technical concepts clearly to non-technical users
Experience supporting Microsoft Office 365 applications and backend infrastructure
Hands-on experience with conference room AV systems
Experience documenting IT processes and support procedures
Ability to assess IT needs and train end users effectively
Preferred
Experience supporting Verkada security camera systems
Industry certifications such as CompTIA A+, Network+, MCSA, MCSE, CCNA, or ACSP
Vendor certifications from Microsoft, Apple, Cisco, or similar providers
Experience with scripting or automation using PowerShell, Bash, or Python
Japanese language skills or experience working with Japan-based teams
Benefits
Comprehensive medical, dental, and vision benefits
Flexible Working Policy
Paid parental leave
401k Program
“Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
Yearly bonuses (subject to eligibility)
Company phone (subject to eligibility)
Company swag
A brand new laptop and monitor
Special discounts on Sony products
Learning and Development quarterly stipend
More to come!
Company
Sony Honda Mobility of America
Sony Honda Mobility Inc. (SHM) U.S. subsidiary It is a sub-organization of Sony Honda Mobility.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase