This job has closed.

Get Covered · 3 days ago

Customer Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

Get Covered LLC provides cost-effective coverage with a focus on simplicity and efficiency. The Customer Support Specialist will serve as the primary contact for support inquiries, assisting customers with registration processes and relevant product information.

Computer Software

Responsibilities

Give clear answers along to agents via phone, email, or chat

Follow up on any pending support tickets

Escalate any technical issues to Get Covered’s team

Manage any cancellation and dispute requests

Assist customers with policy changes

Review new policy purchases for within our audit program

Keep detailed records of support tasks that need done and tasks that have been completed

Assist with the claims process

Perform other work-related duties as assigned

Qualification

Customer service experienceInsurance industry knowledgeMicrosoft Office SuiteGoogle WorkspaceVerbal communicationWritten communicationAttention to detailTime managementProblem solving

Required

Excellent verbal and written communication skills along with attention to detail

Basic computer skills and proficiency with Microsoft Office Suite or Google Workspace is required

Have excellent time management skills

Have excellent problem solving skills

Preferred

Previous service experience in a customer service environment preferred

Prior experience within the Insurance industry is a plus but not required

Company

Get Covered

Get Covered is a cutting-edge insurance technology company that provides cost-effective property coverage with just a few clicks - satisfying tenants, property managers and agencies.

Founded in 2017