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Anotech · 6 hours ago

Help Desk Specialist

Houston, TX

Contract

Onsite

Mid Level

3+ years exp

Anotech is an engineering consulting company that specializes in supporting large scale projects in the energy, infrastructure, and process industries. They are seeking a Help Desk Specialist to provide first level IT support for end users via phone, email, or chat.

EnergyIndustrialOil and Gas

Hiring Manager

Amy Tahaney

Responsibilities

Troubleshoots and resolves hardware, software and voice/data communication systems issues

Escalates calls when appropriate

Writes concise, informative service tickets

Follows up on all tickets in a timely manner and pursues issues through to resolution

Qualification

Ticketing systemsAzureO365Technical support documentationOperating systems proficiencyCommunication skillsProblem-solving skills

Required

3 to 5 years of relevant experience

Experience using ticketing systems and writing technical support reports and documentation

Broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks