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American Express · 6 days ago

Director - Communications, Global Merchant & Network Services

New York, New York, United States

Full-time

Hybrid

Mid, Senior Level

$123K/yr - $215K/yr

7+ years exp

American Express is a company with a long history of innovation and a commitment to its customers and colleagues. The Director of Communications for Global Merchant & Network Services will drive external communications strategies, counsel executives, and enhance the American Express brand through compelling messaging and stakeholder engagement.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Support the business goals of GMNS by creating and driving compelling communications programs and campaigns, with a particular focus on articulating the value American Express provides to Merchants

Identify story ideas and creative campaign opportunities and write clear, compelling messaging tailored for specific audiences, announcements, and channels

Create and execute influencer campaigns on Amex and third-party social media channels, spotlighting business owners and their stories

Counsel GMNS executives and support their external communications needs, including preparations for press interviews, speaking engagements, and social media

Collaborate closely with internal colleagues and industry groups to assess and prepare for public engagements at conferences and events, and to include relevant GMNS messaging in Amex-wide announcements

Develop strong relationships with press and industry stakeholders to promote GMNS advancements and executive perspectives. Stay on top of emerging media trends and opportunities to reach relevant audiences

Support issues preparedness and management with senior oversight, drafting reactive messaging, making recommendations on communications strategy, and fielding media queries

Monitor competitor and industry-level activities, including advancements in payments and small business trends, contextualizing news to senior business leaders as relevant

Lead and compile weekly, monthly, and quarterly reporting documents to showcase communications results and highlights to key stakeholders across the business

Collaborate with colleagues globally to ensure alignment of GMNS communications activities across the business

Ensure outcomes and results aligned with the GMNS business strategy, with the ability to pivot and problem-solve to fill gaps and new areas of opportunity

Work independently, being able to move projects forward and escalate as needed, while creating the roadmap to execute projects thoroughly and deliver strong results

Manage projects end-to-end with high quality and professionalism, including gathering input and approvals across key stakeholders

Be a strong mentor and people leader, overseeing the work of a communications manager

Demonstrate strong, decisive judgment to protect and promote the American Express brand

Qualification

Public relations experienceStrategic communicationsMedia relations skillsCrisis communicationsProject managementCreative thinkingMentoringCollaborationAttention to detail

Required

7-15 years of public relations experience, with established ability to influence and counsel internal and external stakeholders while managing multiple priorities in a deadline-driven work environment

Strong strategic and creative thinking with proven experience leading winning communications strategies and plans

Proven ability to lead communications strategies across a mix of channels (earned, social, owned, paid), with an eye on the evolving media and digital landscape

Significant experience counseling top executives with a high level of professionalism, driving their external and internal communications needs while also mitigating risk appropriately

Understand what makes a story, and the necessary storytelling elements to drive earned media coverage; includes superior written, verbal and media relations skills, with media relations results

Familiarity with brand reputation and crisis comms/issues management, including scenario planning, reactive message development, media relations, and monitoring

Proven ability to quickly learn and absorb complex and technical subjects and translate material into comprehensive and easy-to-understand communications messages

Meticulous attention to detail, organization, and project management, with a proactive approach and a focus on owning and leading projects to achieve strong results

Be a strong self-starter, with the ability to handle multiple priorities in a fast-paced work environment; ability to work both independently and as an adaptable team player; ability to think independently, quickly, and apply good judgment

Ability to adhere to policies and deadlines, and deal with confidential information without exception

Preferred

Business-savvy communications expert with meaningful experience in payments, finance, technology, business-to-business, fintech, or other relevant industry

Collaborative and empathetic people leader, focused on developing talent

Creativity in developing and managing stories with national, local, and trade press

Proven experience in managing PR agencies and/or teams; agency experience a plus