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Capps Plumbing and Sewer, Inc. · 1 day ago

DPS - DLD - License Analyst, HQ Ops - 0171

AUSTIN HQ (MAIN)5805 N LAMAR BLVD

Full-time

Onsite

Entry Level

1+ years exp

Capps Plumbing and Sewer, Inc. is part of the Texas Department of Public Safety, and they are seeking a License Analyst for their HQ Ops. The role involves performing licensing and permitting work, reviewing applications, ensuring compliance, and providing assistance to customers regarding licensing processes.

CommercialCustomer ServiceProperty ManagementResidential

Responsibilities

Receive, review, sort and route mail and other correspondence

Lift, push, move or carry baskets, carts or bins for the distribution or destruction of documents

Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answer questions and explain licensing and permit codes; and supply information regarding license and permit processing, policies, and procedures

Prepare, interpret, and disseminate information regarding rules, regulations, policies, and procedures concerning driver license services and agency programs

Respond to customer inquiries for information, locations, and services. Research and provide required information and actions, forms or fees required for customers to obtain/renew licenses or for purchases of various official documents and the Department’s publications

Maintain records associated with license and permit applications, fee payments, and violations, and complete necessary forms to approve or deny license and permit applications

Create, maintain, and audit activity logs, files, and reports on driver license services

Assist in processing and approving applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures

Participate in projects as subject matter experts, follow project management methodologies, and ensure timely completion of assigned projects

Operate a personal computer in a local area network configuration and use several software and imaging systems simultaneously to view, query, enter, retrieve, and edit license related data

Demonstrate working knowledge of Driver License Division processes and procedures

Adhere to all Texas Department of Public Safety (TXDPS) and Driver License Division policies

Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies

Perform other duties assigned

Qualification

Customer serviceMicrosoft Office SuiteRegulatory knowledgeAnalytical reasoningResearch skillsInterpersonal skillsOrganizational skillsPresentation skillsAttention to detailConfidentiality

Required

Graduation from standard senior high school or equivalent

Minimum of one (1) year customer service experience, clerical or administrative support work

Valid Texas driver license or identification (ID card) required. If hired with a valid out of state driver license a Texas license must be obtained within (90) days of moving to Texas. If moving within state of Texas, a valid Texas license must be obtained within thirty (30) days

Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures

Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems

Demonstrate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers

Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism

Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals with different socioeconomic status, educational levels, and interests

Working knowledge of business office practices of English grammar, spelling, punctuation, and composition

Ability to understand and effectively apply complex oral and written instructions and procedures

Must demonstrate ability to access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner quickly and efficiently

Knowledge of office practices, administrative and technical procedures, and applicable policies, administrative codes, and statutes is required

Must demonstrate an ability to examine data/information, discern variations/similarities, and be able to identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems

Be able to examine documents, evaluate findings, and recognize when sufficient information is collected

Must demonstrate an ability to responsibly handle sensitive and confidential information or situations and adhere to applicable laws/statutes/policies related to access, maintenance, and dissemination of information

Must be able to work in a safe manner, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices

This position requires the possibility of extended work hours as early as 7:00 am to as late as 8:00 pm and weekend work may be required

Depending on assigned service area, the position will require working in an office daily