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Suffolk Credit Union · 1 day ago

Branch Operations Specialist III - Head Teller

Sayville, NY

Full-time

Onsite

Mid, Senior Level

2+ years exp

Suffolk Credit Union empowers its members and strengthens the community by promoting financial wellness. The Branch Operations Specialist III (Head Teller) oversees daily bank operations, ensuring compliance and accuracy in cash handling while fostering strong customer relationships.

BankingFinancial Services

Responsibilities

Deliver excellent member service, addressing requests, complaints, and issues promptly and effectively

Exhibit comprehensive knowledge of all Credit Union products and services, identifying cross-sell, retention, and acquisition opportunities

Oversee and supervise daily cash handling, teller operations, balancing, and vault transactions to ensure accuracy, security, and compliance

Develop strong advisory relationships with members to deepen relationships and generate referrals

Accurately and efficiently process member transactions while maintaining confidentiality and compliance with regulations

Supervise and guide staff, ensuring the accurate completion of Personal Banker tasks, including account opening/closing, debit card servicing, wire transfers, fraud claims, and account maintenance

Manage daily teller drawer reconciliation, vault operations, ATM/ITM management, and act as liaison to cash vendors and courier services

Provide supervision, mentoring, and training to staff, conduct audits, and manage document retention and compliance efforts

Support Contact Center inbound calls during peak times, assist with Digital Banking inquiries, and attend community events for business development

Lead the team to meet or exceed monthly loan and service goals while ensuring compliance with Credit Union, State, and Federal regulations

Qualification

Cash handlingSupervisory experienceCustomer serviceBilingualMathematical skillsLoan processing knowledgeCredit union regulationsInterpersonal skillsCommunication skillsConfidentiality

Required

High school diploma or equivalency certification

Two (2) to three (3) years of teller experience

Knowledge of Cash Recycler, CDM Machine, ATM, ITM, and card machine

One (1) year or more in a supervisory role

Demonstrates strong interpersonal skills, showing empathy and the ability to build rapport with members

Communicates clearly and effectively, both verbally and in writing, with employees, credit union members, vendors, and third parties

Exhibits excellent customer service and communication abilities

Handles confidential information with tact and responsibility

Works efficiently with direct supervision of daily activities

Achieves individual goals while supporting the team in reaching branch objectives

Possesses intermediate mathematical skills necessary for daily operations

Understands loan processing procedures and related tasks

Has knowledge of credit union loan policies and regulations, including Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, and more

Demonstrates familiarity with credit union products, services, policies, regulations, and procedures

Must be able to communicate effectively through speaking and hearing, with visual acuity for reporting and presenting information

Occasionally required to lift over 45 lbs., such as supply boxes

Occasionally works unusual hours, including Credit Union Days and call nights

Must be available to work a flexible schedule, including Saturdays

Occasionally required to travel up to 50 miles for business needs