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Radius · 16 hours ago

Service Applications Engineer

Chadds Ford, PA

Full-time

Onsite

Entry, Mid Level

Radius Systems, LLC is seeking a motivated Service Applications Engineer to join their rapidly growing business. The role involves providing technical support and engineering tasks related to customer service, including system design, programming, and troubleshooting. The engineer will also interface with customers and support the Service Project Manager as needed.

FinanceFinancial ServicesFleet ManagementLogisticsTransportation

Responsibilities

Assures adherence to company and customer safety policies and procedures, supports company vision, mission, and goals, and complies with standards of conduct and appearance

Provide direct software and graphics support for all warranty and service customers. Directly interface with customers to evaluate and discuss problems and communicate results of work performed

Provide support to the Service Project Manager when required (attending meetings, responding to questions, etc.)

Perform all engineering tasks related to service adds – System design, I/O lists, sequence of operations, equipment selection, programming, 3rd party integration, commissioning, as-built drawings, O&M manuals, customer training to support a minimum of $1.5MM in annual total service department billing

Develop specialized engineering documents for projects, including validation documents, commissioning/testing documents

Fine tunes, optimizes, and troubleshoots software on existing systems to improve system performance and to respond to customer needs

Provide troubleshooting and technical support for all ALC systems, 3rd party BAS, maintain strong working knowledge of troubleshooting methods to assist and support field technicians

Develop strong working knowledge of ALC products, input/output devices, valves and actuators, dampers and actuators, and other parts used in systems

Develop strong working knowledge of all required troubleshooting tools, including DMM, handheld instrumentation (temp, humidity, etc.)

Provides technical support to Field Techs as needed, including on-call support

Provide direct interface with vendors to resolve conflicts or operational problems between control system and controlled equipment

Assist in performing in-house and customer training classes

Assist in development and maintenance of engineering standards

Reads and interprets construction specifications and drawings, 3rd party as-built drawings, or other existing system documentation

Assures that quality and productivity meet company and customer standards

Qualification

BAS programming languageSystem designTroubleshooting skillsVisioAutoCADCustomer interface skillsTechnical supportTeamworkAdaptabilityCommunication skills