Wolf Greenfield · 20 hours ago
Enterprise Applications Support Engineer
Boston, MA 02210, USA
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $120K/yr
5+ years expWolf Greenfield is seeking an Enterprise Applications Support Engineer to support the Firm’s critical applications and enterprise workflows. This role involves collaborating with various departments to manage enterprise applications, providing technical support, and optimizing system performance.
AdviceCommunitiesLegal
No H1B
Responsibilities
Collaborates closely with firm departments , focusing on managing enterprise applications from research, implementation to ongoing support
Provides tier 2 and tier 3 technical support for enterprise applications including document management systems, time and billing platforms, and related intellectual property technology solutions as an escalation resource
Monitors system performance and proactively identifies and resolves technical issues to minimize downtime
Troubleshoots application errors, performs root cause analysis, and implements corrective actions
Manages user access, permissions, and security configurations across all enterprise applications
Develops and maintains system integrations between enterprise applications using APIs, middleware, and custom scripts
Creates and maintains automated workflows and business rules within enterprise applications
Assists in the configuration and customization of applications to meet evolving business needs
Supports the implementation of new features, modules, and system upgrades
Provides training and ongoing support to end users on enterprise application functionality and best practices
Creates and maintains comprehensive technical documentation including system configurations, integration specifications, and troubleshooting guides
Develops user guides, knowledge base articles, and training materials for various stakeholder groups
Conducts training sessions and workshops for new system features and enhancements for technical team(s)
Participates in application implementation projects from planning through go-live and post-implementation support
Identifies opportunities for process optimization, automation, and system efficiency improvements
Collaborates with vendors and third-party providers to resolve technical issues and implement new capabilities
Maintains project documentation and ensures deliverables meet established timelines and quality standards
Builds and maintains seamless data flows between legal applications and enterprise systems like iManage, Aderant, Okta, Microsoft 365, etc
Provides technical support and maintenance for mission-critical enterprise applications with minimal downtime
Develops and maintains SQL queries, reports, and data extracts for business intelligence and operational needs
Meets project deliverable deadlines and service level agreements for incident resolution
Coordinates with vendors for issue escalation, patch management, and system upgrades
Monitors application metrics and implements proactive maintenance procedures for performance issues and improvements
Maintains version control and change management documentation for all system modifications
Performs application testing including unit testing, integration testing, and user acceptance testing support for new installs, updates, and patches
Creates and updates documentation for system controls, updates and support for the enterprise applications and custom integrations
Performs other duties as assigned
Qualification
Required
Minimum of five (5+) years of work experience in the field of application support for legal applications, or equivalent combination of education and work experience
Minimum of five (5+) years of experience installing, supporting, and upgrading back-end databases and enterprise class, multi-user software applications (either on-premises or cloud-based)
Possesses strong understanding of enterprise software architecture, legal technology systems, and the ability to collaborate effectively with various teams to support strategic objectives
Ability to solve more complex problems by analyzing variables and applying appropriate solutions learned through professional experience and proficiency
Highly proficient in MS Outlook, Word, and Excel as well as basic computer and database management skills
Proficiency in SQL database management and query development
Knowledge of enterprise application architecture, web services, and API integrations
Understanding of authentication protocols (SAML, OAuth, Active Directory)
Exceptional oral and written communication skills and the ability to effectively communicate workflow and project updates
Strong interpersonal skills and ability to work effectively with various levels of constituencies
Ability to work independently and with a team
Flexibility and capacity to respond calmly and efficiently in stressful situations
Preferred
Bachelor's degree or equivalent in Computer Science or a related field preferred
Knowledge of document management (iManage or NetDocuments), financial applications (Aderant), and IP management software (CPi and IPDAS)
Experience with scripting languages (PowerShell, Python, or similar) for automation, (Okta workflow knowledge helpful)
Familiarity with Azure, AWS, or other cloud platforms
Experience with reporting tools, (Power BI, Tableau, etc.)
Benefits
Multiple health care plan options
Vision and dental insurance
Flexible spending accounts/health saving accounts
Life insurance
Employer sponsored 401(k) plan includes an employer match and discretionary profit sharing
Tuition reimbursement
Professional development opportunities
Generous paid time off; including sick time and vacation time
Parental leave
Commuter benefits
Charitable matching gift program
Well-being support
Company
Wolf Greenfield
Wolf Greenfield is the largest Boston law firm devoted exclusively to intellectual property law.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Elizabeth Dornburgh, SHRM - SCP
Chief Human Resources Officer
Katherine Kerr
Chief Legal Services Officer
Recent News
GlobeNewswire
2026-01-09
2025-01-02
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