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Cotiviti · 17 hours ago

Manager Leave Programs

United States

Full-time

Remote

Senior Level

$105K/yr - $120K/yr

5+ years exp

Cotiviti is a company focused on managing leave and accommodation programs, and they are seeking a Manager Leave Programs to lead the strategy and operations of these initiatives. The role involves overseeing compliance, managing vendor relationships, and ensuring a seamless employee experience across various leave programs.

Responsibilities

Own strategy, roadmap, and governance for ADA, FMLA, STD, LTD, PTO, and related leave programs; ensure policies are current, consistent, and aligned with company values and regulatory requirements

Lead policy development and updates for federal, state, and local leave laws (e.g., state PFML), including change management, stakeholder communications, and training rollouts

Establish and maintain standard operating procedures (SOPs) for case management, privacy/security controls, documentation standards, and auditing

Manage, coach, and develop Leave Program Specialist(s); set performance expectations, provide feedback, and build functional capabilities

Oversee complex and escalated cases; ensure timely, accurate determinations, documentation, and resolution with a high-touch customer service approach

Promote operational consistency across regions; monitor workload balance, SLAs, and case aging to maintain service standards

Ensure accurate and compliant administration of FMLA (federal and state equivalents), STD, LTD, and PTO programs (including accrual, eligibility, and carryover if applicable)

Coordinate with Payroll and HRIS to align pay practices (e.g., PTO usage during unpaid leaves, intermittent FMLA) and ensure correct time/absence coding

Lead the interactive process for ADA accommodations in partnership with HRBPs, Employee Relations and/or Legal; ensure timely evaluation, documentation, and reasonable accommodation implementation

Guide managers and employees on ADA obligations, essential job functions, and undue hardship criteria; implement accommodation tracking and post-implementation reviews

Own relationships with TPAs (e.g., disability carriers, absence vendors); set expectations, negotiate SLAs, monitor performance, and run regular governance meetings

Review TPA reports, audits, and case samples; drive corrective actions and continuous improvement initiatives for quality, timeliness, and compliance

Lead RFPs and implementations for new or upgraded leave administration solutions; partner with Procurement, Legal, and IT

Collaborate with HR Business Partners, Employee Relations, Payroll, Benefits, Legal, and HRIS to ensure end-to-end process integrity and excellent employee/manager experience

Align leave programs with broader benefits, wellbeing, and return-to-work practices; develop manager toolkits and communications

Monitor regulatory changes (federal/state/local) and industry practices; translate requirements into policy/process changes

Maintain audit readiness through documentation standards, controls, and periodic internal audits; manage regulatory and carrier audits as needed

Ensure adherence to privacy (e.g., HIPAA where applicable), data security, and record retention requirements

Define and manage dashboards/KPIs for program performance (e.g., incidence rates, average leave duration, return-to-work rates, accommodation cycle times, TPA SLA adherence, case aging)

Analyze trends and root causes; recommend and implement process improvements, automation, and training to reduce friction and risk

Provide executive-level reporting and insights to HR leadership; support budgeting and forecasting for leave costs

Lead communication and training for HR, managers, and employees on leave policies and processes; create clear guidance, FAQs, and toolkits

Drive technology enablement in HRIS/absence modules (e.g., workflows, self-service, integrations) to improve accuracy and employee experience

Champion a culture of empathy, compliance, and operational excellence across the organization

Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction

Complete all responsibilities as outlined in the annual performance review and/or goal setting

Complete all special projects and other duties as assigned

Must be able to perform duties with or without reasonable accommodation

Qualification

Leave administrationADA complianceFMLA knowledgeVendor managementHRIS systemsAnalytical skillsPolicy designChange managementCommunication skillsConflict resolutionProblem-solvingTeam management

Required

Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)

5–8+ years of progressive experience in leave administration/absence management, including multi-state programs; 2–4+ years of people management experience preferred

Direct experience with ADA accommodations, FMLA (and state equivalents), STD, LTD, and PTO programs; strong familiarity with TPA/vendor management and SLA governance

Expert knowledge of FMLA, ADA, and relevant state/local leave laws (e.g., PFML); strong grasp of privacy/HIPAA-adjacent considerations and documentation standards

Demonstrated skill in case management oversight, policy design, process optimization, and change management

Experience with HRIS/absence management systems (e.g., Workday, UKG, SAP SuccessFactors) and working with TPAs/disability carriers

Strong analytical and reporting skills; ability to build dashboards, interpret trends, and advise leaders with data-driven recommendations

Excellent communication, stakeholder management, and conflict resolution skills; can translate complex regulations into clear guidance

High integrity and discretion; capable of navigating sensitive employee information and escalations

Preferred

Experience in large, multi-state (or multi-country) organizations

Prior involvement in RFPs, implementations, or system integrations with TPAs/absence platforms

Professional certifications (e.g. SHRM-CP/SHRM-SCP, CEBS, etc.)

Benefits

Medical

Dental

Vision

Disability

Life insurance coverage

401(k) savings plans

Paid family leave

9 paid holidays per year

17-27 days of Paid Time Off (PTO) per year

Company

Cotiviti

Glassdoor3.7

Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.

Founded in 1979

South Jordan, UT, US

5001-10000 employees