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Busch Vacuum Solutions · 1 day ago

Field Service Technician Level 2

East Windsor, CT

Full-time

Hybrid

Mid Level

3+ years exp

Busch Vacuum Solutions is a leading manufacturer of vacuum technology, and they are seeking a Field Service Technician Level 2. The role involves installing, inspecting, troubleshooting, and maintaining vacuum pumps and furnaces at customer locations while providing training to other team members.

IndustrialMachinery ManufacturingProduct Design

No H1B

Responsibilities

Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site

Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance

Conduct warranty evaluations and submit all warranty-related service reports and documentation

Perform on-site equipment startup and operator training

Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed

Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary

Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch-approved programs and software within the timeline set forth by management

Relay pricing information on parts, service support, or new equipment to customers when requested

Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business

Be able to travel to customer site on short notice (as required)

Qualification

Mechanical aptitudeElectrical knowledgeEquipment leak detectionEquipment calibrationField service experienceComputer skillsCustomer service skillsCritical thinkingProblem-solving skillsCommunication skills

Required

Mechanical aptitude

Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel

Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards

Detail and safety-oriented

Outstanding customer service skills, including relationship building and good salesmanship skills

The ability to handle dynamic working environments and manage difficult situations

Excellent oral and written English communication skills

Ability to work well independently and with a team

Outstanding critical thinking and problem-solving skills

Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check

Must pass respirator fit test (annual retesting required)

Must be willing and able to utilize all required PPE

Must be eligible to work in the US without sponsorship

Preferred

3-5 years of experience with basic rotational mechanical equipment, pumps, compressors, and blowers, in an Industrial or Technical equipment field service-related position

Electrical knowledge

Equipment leak detection

Equipment calibration