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Palo Alto Networks · 22 hours ago

Sr Cloud Escalation Engineer (SRE)

Santa Clara, CA

Full-time

Onsite

Senior Level

$120K/yr - $197K/yr

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. The Sr Cloud Escalation Engineer (SRE) will act as a liaison between Development Operations and support teams, managing critical escalations and improving product reliability and serviceability.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Manage critical field escalations

Develop tools for TAC – For better visibility, troubleshooting and to reduce load on Engineering/DevOps

Utilize tracking of issue resolution (post-mortem) and work with this data to provide feedback for product improvement (supportability)

Proactive Monitoring - sometimes there are opportunities to “catch” a problem before it is escalated - This team is positioned to identify or help in these unplanned projects that result in a better customer experience, or a cost reduction or better security

Enablement of the TAC teams through structured training

Qualification

NetworkingAWS/GCP servicesScriptingAutomationSQLLinux troubleshootingREST APIsGrafana/ElasticSearch/KibanaCommunicatorHighly organized

Required

This position requires US Citizenship due to government requirements

Strong Networking background i.e. hands on experience with routing protocols like BGP, security protocols like IPSec and TLS

Working knowledge and understanding of databases like SQL, MongoDB, Redis

Familiarity with troubleshooting issues on common Linux Distros

Experience in engineering troubleshooting roles in fields like Support, QA, Dev and SRE for an Enterprise-sized product delivery

Knowledge/Understanding in scripting and automation to deliver SRE-type tools

Familiarity with REST APIs and OpenSource technologies

Highly organized - With many people doing many things in a fast-paced company, strong organizational skills both for yourself and for the team is needed for success

Good communicator (written and verbal)