JLL · 8 hours ago
Application Support Engineer
Belen, CRI
Full-time
Onsite
Entry Level
1+ years expJLL is a leading global provider of real estate and investment management services, and they are seeking an Application Support Engineer. This role involves supporting the technology ecosystem within JLL Technologies, ensuring optimal performance of technology platforms, and contributing to operational efficiency and innovation.
CommercialReal Estate
Responsibilities
Take ownership of specific technology platforms within JLL Technologies and third-party vendors, ensuring optimal performance and smooth operations
Collaborate with technology owners to document processes and develop best practices for platform utilization across teams
Manage daily technology access provisioning and coordinate interdepartmental access approvals under the supervision of the Global Technology Applications Director
Support semi-annual SOC2 auditing processes and maintain compliance standards across all managed platforms
Troubleshoot technical issues and streamline processes to optimize operational efficiency of technology platforms
Implement automation solutions, workflows, app scripts, and AI enhancements to improve overall system performance
Contribute to the development of standardized operating procedures (SOPs) for reporting and data governance initiatives
Provide training and technical support to users, ensuring effective platform utilization and adoption
Stay current with technological advancements and industry trends to recommend improvements and innovations
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
1-2 years of proven experience in a technology-focused role with exposure to application support or system administration
Strong foundational knowledge of technology platforms and willingness to learn new systems quickly
Experience with process documentation, automation tools, and scripting languages
Proficiency in reporting and data visualization tools with understanding of data governance principles
Demonstrated troubleshooting and problem-solving skills in technical environments
Excellent organizational and multitasking abilities with attention to detail
Strong communication and interpersonal skills for cross-functional collaboration
Preferred
Experience with Smartsheet, Organizer, Plex, or similar enterprise platforms
Background in commercial real estate technology or property management systems
Familiarity with SOC2 compliance and auditing processes
Knowledge of automation platforms and workflow optimization tools
Experience with API integrations and data migration projects
Understanding of cloud-based technologies and SaaS platforms
Previous experience in a client-facing or internal support role
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase