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GEICO · 5 hours ago

Principal Product Manager - (Service) Intelligence Products

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$131K/yr - $230K/yr

10+ years exp

GEICO is a private American auto insurance company seeking a strategic, customer-obsessed Principal Product Manager to lead their Intelligence products portfolio. The role involves driving Next Best Action use cases and capabilities that enhance customer experiences across digital channels while partnering with various teams to improve data accessibility and product features.

Auto InsuranceFinancial ServicesGovernmentInsuranceInternetMobile

No H1B

Responsibilities

Next Best Action Intelligence: Define and own the product strategy for Next Best Action use cases across the Service Experience, drive their relative prioritization, and orchestrate delivery/enablement and measurement

Translate complex analytical, decisioning capabilities into intuitive, scalable product features that deliver business impact

Coordinate plans across the Service product team for testing/uptake into the Service Experience

Define measurement frameworks to quantify the performance and value of NBA initiatives/features

Facilitate alignment through clear communication, structured prioritization, and data-informed decision making

Partner with enterprise data, AI/ML platform, and analytics teams to improve data accessibility, quality, and readiness for the Service Experience product team

Advocate for the tools, pipelines, and processes teams need to operationalize insights quickly and reliably

Advance the Service Experience product teams’ ability to self-serve when it comes to data analysis & visualization needs

Act as the connective tissue between analytics teams, product & engineering

Lead by example ensuring product decisions are grounded in data, measurable outcomes, and customer value

Qualification

Product ManagementData MaturityAI/ML ExperienceAnalytical SkillsAgile EnvironmentCloud Data EcosystemsCustomer ExperienceStakeholder ManagementCommunication SkillsProblem-Solving

Required

Bachelor's degree in business, engineering, computer science or related field

10+ years of Product Management experience, with at least 3+ years focused on data, ML, decisioning, or analytics-heavy products

Demonstrated success in delivering complex digital products/journeys in a cross-functional, agile environment

Strong analytic mindset: ability to use quantitative and qualitative data to drive decisions, define and track success metrics

Excellent stakeholder management and communication skills; ability to influence across technical and business audiences

Adept at working in highly cross-functional, matrixed environments

Proficiency with structured problem-solving, hypothesis-driven development, and experimentation frameworks

Deep experience defining strategy for intelligence or recommendation systems, personalization, NBA/next-best-offer, or similar use cases

Experience leading and/or mentoring other Product Managers

Preferred

Experience working in insurance, financial services, or other regulated industries

Familiarity with cloud data ecosystems (AWS, Snowflake, Databricks, etc.)

Experience with ML platforms, feature stores, or decisioning engines

Background in analytics, data science, or engineering (formal or practical)

Experience with omni-channel customer journeys (across touchpoints: web, mobile app, digital communications, etc), self-service, digital acquisition/conversion optimization

Experience with product operations, experimentation frameworks, and scaling product platforms

Benefits

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.

Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.

Access to additional benefits like mental healthcare as well as fertility and adoption assistance.

Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

Company

GEICO

Glassdoor2.7

GEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway.

Founded in 1936

Chase, Maryland, USA

10001+ employees