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Sternberg Automotive Group · 20 hours ago

Service Writer

Jasper, IN, 47546, US

Full-time

Onsite

New Grad, Entry Level

Sternberg Automotive Group is a family-owned dealership with over 60 years of experience in the automotive industry. They are seeking a Service Writer who will meet with customers to determine their needs, provide excellent customer service, and oversee quality control.

AutomotiveFinancial ServicesRetail

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues

Increase customer satisfaction by building customer relations

Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations

Monitor the progress of each vehicle throughout the day, and update customers frequently

Increase profitability by maximizing sales & executing retail promotions

Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times

Oversee and participate in quality control

Participate in the development and documentation of standard operating procedures as appropriate

Qualification

Automotive service advisor experienceAccredited training in service advisor skillsCustomer satisfactionQuality controlMultitasking skillsProficient use of computersFluent in English