Sternberg Automotive Group · 20 hours ago
Service Writer
Sternberg Automotive Group is a family-owned dealership with over 60 years of experience in the automotive industry. They are seeking a Service Writer who will meet with customers to determine their needs, provide excellent customer service, and oversee quality control.
AutomotiveFinancial ServicesRetail
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualification
Required
High school diploma or equivalent
Valid driver's license & clean driving record
Accredited training in service advisor skills, customer satisfaction, and quality control
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines
Preferred
Automotive service advisor experience
Benefits
Medical and dental insurance
401k Plan
PTO
Life insurance
Short-term disability
Growth opportunities
Employee discounts
Family-owned and operated
Company
Sternberg Automotive Group
Sternberg Automotive Group offers a wide range of new, used, and commercial cars along with parts, maintenance and financial services.
Funding
Current Stage
Growth StageCompany data provided by crunchbase