Uber · 2 days ago
Bilingual Senior Merchant Support Specialist - (French)
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$27.25/hr - $27.25/hr
1+ years expUber is a leading company in the transportation industry, and they are seeking a Bilingual Senior Merchant Support Specialist who will be the primary support contact for Uber Eats' largest brands. The role involves providing excellent support, resolving complex problems, and collaborating with internal teams to enhance the customer experience.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
You are the primary support point of contact for administrators at Uber Eats' largest and most brands
We're looking for someone to build a strong rapport with these Merchants by providing consistently excellent and comprehensive support, as well as championing their issues across Uber
You'll make using Uber Eats as seamless as possible for Merchants, resulting in a trusting, long-lasting partnership
Drives resolution of complex problems by leveraging internal resources and using multiple communication channels including email, chat, and inbound/outbound phone support
Learn and cater to brand nuance to ensure each interaction and resolution is individualized and anticipates the future needs of the brand
Partner with internal teams to ensure your customers' issues are escalated appropriately and satisfactorily resolved while keeping the customer informed of the progress
Proactively identify trends or impending issues and inform your client to minimize disruption to their service
Collaborate with Account Managers and other Stakeholders to keep them apprised of brand concerns and share optimization strategies based on brand-specific platform use and insight
Identify and propose internal systems, product, or policy recommendations to enhance the efficiency of our support team and to improve the support experience across all Global Delivery Partners
Qualification
Required
FOR INTERNALS: At least 6 months of experience in retail, hospitality, or customer service in-person or contact center environment
FOR EXTERNALS: At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
Comfortable operating in multiple modalities
Fluent in French and English. Comfortable with communicating in both languages verbally and written
Preferred
Comfortable flexing between multiple workflows to assist different teams in need of French support
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-14
2026-01-13
Company data provided by crunchbase