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CareFirst BlueCross BlueShield · 19 hours ago

Sales Compensation & Broker Administration Manager (Hybrid)

Baltimore, MD

Full-time

Hybrid

Mid, Senior Level

$127K/yr - $235K/yr

5+ years exp

CareFirst BlueCross BlueShield is seeking a Sales Compensation & Broker Administration Manager to oversee the Sales Compensation and Broker Administration teams. This role is responsible for managing sales incentives, broker contracts, and delivering analytical insights to support sales effectiveness and decision-making.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Supervise and develop the Sales Compensation and Broker Administration teams, including hiring, onboarding, training, and performance management

Set clear performance expectations, provide regular coaching and feedback, and conduct performance reviews

Foster a collaborative team environment focused on accuracy, timeliness, and customer service

Develop team member capabilities through training on systems, processes, regulations, and industry best practices

Manage workload distribution, prioritization, and resource allocation to meet deadlines and service level agreements

Drive incentive strategy & design annually to ensure alignment with corporate financial plan and strategic priorities

Drive culture of continuous improvement by reviewing processes, eliminating unnecessary works and driving automation across the incentive management process

Resolve incentive disputes and inquiries from sales representatives, escalating complex issues as needed

Maintain compensation system data integrity, including sales crediting rules, territory assignments, and quota allocations

Support annual incentive plan changes, including recommending changes, modeling impacts, getting changes approved, testing, and communicating the plans (P4Ps) for signature

Administer broker commission structures, bonus programs, and incentive campaigns across all product lines

Calculate and process and performance-based broker incentives accurately and on schedule

Maintain broker compensation grids, commission schedules, and incentive program documentation

Coordinate bonus/incentive campaigns and track performance against program goals

Handle broker bonus/incentive inquiries and resolve payment discrepancies in partnership with Sales and Finance teams

Ensure broker compensation practices comply with state regulations and CMS guidelines

Manage broker contracting processes, including agreement execution, amendments, and terminations

Maintain broker contract templates, including General Agency, Group Producer and General Producer agreements

Maintain all Broker Manuals including Producer Manual, Administrator Guidebook, Small Group Eligibility Guidelines and the Individual Market Manual

Develop and deliver regular sales performance reports, dashboards, and metrics for leadership and sales teams

Create ad-hoc reports and analysis in response to business inquiries and strategic initiatives

Monitor key performance indicators related to sales productivity, compensation expense, and broker engagement

Create and support dashboard needs across broker administration, sales compensation and broker service

Document and maintain standard operating procedures for all incentive and broker administration processes

Identify process inefficiencies and implement improvements and automation to enhance accuracy, speed, and user experience

Establish quality control mechanisms to minimize errors and ensure data integrity

Participate in system implementation projects, providing requirements definition, testing, and user acceptance

Track and report on departmental metrics, service levels, and continuous improvement initiatives

Serve as point of contact for sales leadership, brokers, and internal departments on compensation and administration matters

Collaborate with Finance, Human Resources, IT, and Compliance to resolve cross-functional issues

Communicate policy changes, process updates, and system enhancements to affected stakeholders

Participate in sales meetings and broker events to address questions and build relationships

Escalate systemic issues and improvement recommendations to senior management

Qualification

Data analyticsIncentive compensation administrationMicrosoft ExcelSalesforce Health CloudBusiness intelligence toolsHealth insurance knowledgeTeam managementCommunication skillsTime managementInterpersonal skillsProblem-solvingAttention to detail

Required

Bachelor's Degree in Computer Science, Information Systems or related field. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

5 years progressive experience relating to data analytics/data analysis

1-year Supervisory experience or demonstrated progressive experience