Help Desk Support III Specialist jobs in United States
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CompTech Computer Technologies ยท 16 hours ago

Help Desk Support III Specialist

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$70K/yr - $75K/yr
date5+ years exp

CompTech is a service-oriented program management and technical company dedicated to providing solutions to organizational challenges. They are seeking a qualified Help Desk Support III Technician to support the Environmental Protection Agency by ensuring the reliability and performance of enterprise IT systems through advanced technical support and proactive system management.

Information TechnologyProject ManagementSoftware
check
Growth Opportunities

Responsibilities

Resolve ITSM tickets with minimal rerouting, maintaining full accountability through resolution. Partner with system owners and Tier 3 teams to address complex and escalated issues efficiently
Manage user and device accounts, group memberships, and permissions using One Identity Active Roles Server. Troubleshoot access and configuration issues and develop scripts to streamline account management and data collection
Administer distribution lists, shared mailboxes, and access permissions within the Microsoft Exchange environment. Resolve complex email and user access issues to ensure reliable communication services
Provide advanced support for VoIP and analog telephony systems, including configuration, deployment, and maintenance. Maintain and update knowledge base articles (KBAs) to reflect system enhancements and new protocols
Manage file, folder, and shared drive access and permissions. Execute large-scale data migrations with a focus on accuracy, security, and minimal user disruption
Coordinate hardware refreshes and software updates through effective logistical planning. Configure, test, and deploy replacement systems to rapidly restore and enhance user productivity

Qualification

IT Service Desk ExperienceActive Directory ManagementMicrosoft Exchange AdministrationVoIP SupportSNOW ExperienceWindows SupportIPhone SupportFederal Government IT Support

Required

5 years, IT Service Desk Experience
Experience using SNOW
Experience with iPhones
Experience with Windows Support
Federal Government IT Support Experience
Other- Project performs their own background check

Benefits

Benefits
401k
Matching

Company

CompTech Computer Technologies

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CompTech is a specialized provider of information technology (IT),engineering, and program management services to federal, state and local government.
dateFounded in 2005
location
Dayton, Ohio, USA
people-size201-500 employees
web-link
http://www.comptech.com/

Funding

Current Stage
Growth Stage
Company data provided by crunchbase