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Prudential Financial · 17 hours ago

Director, Benefit Education Solutions

Newark, NJ

Full-time

Onsite

Mid, Senior Level

$147K/yr - $221K/yr

5+ years exp

Prudential Financial is seeking a Director of Benefit Education Solutions to lead the management and delivery of client-facing education and support content. The role involves executing strategies to enhance benefit education delivery, managing a team, and collaborating with various departments to ensure content accuracy and effectiveness.

Asset ManagementFinanceFinancial ExchangesFinancial ServicesHealth CareInsuranceRetirement

Responsibilities

Serve as the primary liaison from HR Tech & Enrollment Solutions to GI Marketing, helping to standardize and streamline the way in which our organizations work together and support each other

Work with all areas of HR Tech & Enrollment Solutions to ensure our internal and market-facing content and materials stay current and within brand expectations

Lead the Enrollment Materials function, which includes leadership of the team creating content and defining capacity plans and surge models for peak season support

Oversight of our new relationship with Pasito, who is delivering AI-driven solutions to eliminate manual processes in place today around Enrollment Materials creation

Leadership of an initiative to redesign and enhance our current Plan Summary and Enrollment Kit materials

Operationalizing Pru Smart Market templated work currently executed by Enrollment Consultants so it is standardized, scalable and measurable

Qualification

Benefits enrollment expertiseVendor managementContent operationsSaaS solutionsAI-assisted contentIssue managementEditorial judgmentCommunicationLeadership skillsCollaborative mindset

Required

5+ years in benefits enrollment communications/operations at a carrier, ben‑tech, consulting firm, or large employer

Deep knowledge of plan design artifacts (UWDs/benefit grids), how they translate into employee‑facing materials, and common pitfalls in accuracy and readability

Experience standing up vendor solutions (SaaS/AI‑assisted content or similar), including POCs, KPIs, and governance

Strong partnership skills with Marketing, Product, Legal/Compliance, Privacy/Vendor Governance; ability to simplify complex requirements and drive crisp decisions

Excellent written communication and editorial judgment

Strong communication and leadership skills

Ability to work with senior leaders and team managers to define and execute on strategies

Collaborative mindset and ability work cross-functionally across our business

Ability to manage escalations and issues and define a path forward

Bachelor's degree in Communications, Education, Marketing, HR/Benefits or related field is strongly preferred

Preferred

Familiarity with Pasito or comparable benefits delivery and decision‑support platforms; experience with highlight sheets/microsites

Experience with ben‑tech ecosystems (e.g., benefits admin platforms, HRIS), and content tools (e.g., Workfront, SharePoint, Adobe)

Exposure to AI‑assisted content management and generation tools

Benefits

Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

401(k) plan with company match (up to 4%).

Company-funded pension plan.

Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Company

Prudential Financial

Prudential Financial specializes in the fields of investment management, life insurance, and retirement benefits. It is a sub-organization of Prudential Financial.

Founded in 1875

Newark, New Jersey, USA

10001+ employees