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Carvana · 18 hours ago

Customer Payments Specialist

Tempe, AZ

Full-time

Onsite

Mid Level

3+ years exp

Carvana, through its subsidiary ADESA, operates over 50 locations across the US, providing vehicle services and logistics. The Customer Payments Specialist will ensure a seamless experience for customers by managing payment processes and resolving issues efficiently.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Ensure customers receive attention, and resolve customer issues, in a prompt, efficient and courteous manner

Support incoming calls and e-mails by demonstrating friendliness and proper etiquette with both internal and external customers

Ability to multitask while keeping a high degree of accuracy

Post journal entries and research transactions in AMS

Receive incoming payments and process outgoing payments

Manage receivables, including contacting the customers for payment

Use strategic thought to research and process customer issues

Work directly with floor plan companies to check availability and submit floor plan packets or payment transmissions

Know when to escalate customer issues which require next level review or technical expertise

Proactively provide feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact

Ability to work and communicate cross functionally throughout the organization

Raise issues and findings during weekly meetings

Bring a positive and contagious attitude to work each day, supporting both co-workers and customers

Ensure proper follow-through on directives

Know and follow company policies, standard operating procedures, and applicable state and federal laws at all times

Qualification

AMSSalesforcePayment processingExcelGoogle SheetsCustomer serviceEffective communicationAttention to detailProblem-solvingConfidentiality

Required

High School or GED required

Minimum 3 year of office experience, preferably in the automotive industry

Experience with payment processing or accounts receivable required

Must be 18 years of age and have a valid driver's license

Effective communication skills both written and oral

Proven track record of excellent customer service skills with the ability to develop strong working relationships and interact with all levels across the organization as well as external stakeholders

Proven ability to multitask while maintaining attention to detail

Confidentiality and integrity while handling sensitive information

Proven track record in showing initiative and ownership

Proven ability to manage deliverables and metrics against aggressive targets and timelines

Proficiency with computer systems and applications