Graziano's Group · 1 week ago
Customer Service Attendant - Graziano's Bird Market
Miami, FL
Full-time
Onsite
New Grad, Entry LevelGraziano's Group is a company that focuses on providing excellent customer service in the food and beverage sector. The Customer Service Attendant will greet customers, take orders, handle payments, and ensure a pleasant dining experience by maintaining cleanliness and addressing customer needs.
Hospitality
Responsibilities
Greets incoming customers, answers phone calls, and customer questions and requests
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Issue refunds, voids, or credits to customers with manager approval
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Calculate total payments received during a time period and reconcile this with total sales
Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested
Maintain clean and orderly checkout areas
Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans
Assist customers by providing information and resolving their complaints
Restocking and rolling silverware and assist with stocking stations
Answer questions related to drinks, menu, bakery and catering
Check with guests to make sure that they are enjoying their meals and be initiative-taking to correct any problem
Takes food and beverage orders and delivers them to the kitchen
Delivers food, beverages, condiments, and other requested items to customers
Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen
Collects plates and clears the table as customers finish their meals
Performs other related duties as assigned
Qualification
Required
Excellent interpersonal and customer service skills
Well-organized with ability to take and place food and beverage orders accurately
Ability to follow all safe food handling procedures and sanitation practices
Ability to operate point-of-sale systems
Must successfully complete restaurants training course
Prolonged periods of standing and walking
Must be able to lift, balance, and carry trays of food weighing up to 25 pounds
Must be available to work early mornings, evenings, weekends, and holidays
Preferred
Previous experience as a server preferred
Company
Graziano's Group
They say that Argentina is the Italy of South America. Which explains a lot about our temperament.
Founded in 1962
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase