Ferris State University College of Business · 1 day ago
CAPS Customer Service Rep (Student Position)
Big Rapids, MI
Internship
Onsite
Intern
$13.73/hr - $13.73/hrFerris State University College of Business is seeking a CAPS Customer Service Representative for a student position. The role involves assisting customers, managing communications, and supporting the CAPS office's daily operations and events planning.
Higher Education
Responsibilities
Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk
Clean office areas and photobooth
Respond to CAPS department emails
Approve volunteer service hours
Post-volunteer service opportunities
Approve Handshake employers, jobs, and events
Participate in regular staff meetings
Advertise CAPS events
Use Navigate to record contacts and make referrals
Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases
Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service
Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling, and making departmental purchases
Other duties as assigned
Qualification
Required
Compassion and interest in working with students, faculty, staff, and employers
Some understanding of Ferris structures and resources
Excellent customer service skills
Some technology proficiency with Microsoft products and Canva
Must have a 2.5 GPA
As an individual who is responsible for handling cash on behalf of the university, a background check will be run pursuant to university policies
Company
Ferris State University College of Business
The College of Business provides career-oriented programs, responsive to the changing needs of the business world.
Founded in 1884
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase