OrthoAlliance · 2 days ago
CLINIC FRONT DESK
New Albany, OH
Full-time
Onsite
New Grad, Entry LevelOrthoAlliance is seeking a Clinic Front Desk professional for their New Albany location. The role involves managing patient check-in and check-out functions, scheduling appointments, and handling medical records management while ensuring a positive experience for patients.
Health CareMedicalPersonal Health
Responsibilities
Attend department, clinic or company meetings as required
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
Consistently work in a positive and cooperative manner with fellow staff members
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary
Attend required annual in-service programs
Demonstrate knowledge and understanding of all company policies and procedures
Adheres to established facility safety requirements and procedures to ensure a safe working environment
Identifies potentially unsafe situations and notifies supervisor
Meet and greet patients promptly, in a professional and courteous manner
Check in the patients for the appointments using both Nextgen and Phreesia
Obtain patient information during office hours
Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients
Obtain copies of patients insurance cards, MCO identification cards
Verify patient insurance coverage is current and correct at each visit
Including verifying eligibility and insurance in-network
Collect co-pays, co-insurance and self pay amounts at time of service
Be able to review the outstanding balances and explain to the patients the explanation of their balances
Prep charts based on physician requirements for the appointments
Including medical charts, lab results, follow up MRI reports, Intake medications, last office notes
Collect BWC and FMLA paperwork from the patients, collect the fees and ensure the paperwork gets to the right person based on physician
Review patient label and chart contents for completeness and accuracy
Accurately Scan insurance cards including front and back
Input patient information and register patient as needed
Schedule appointments (new, follow-up, reschedule) per physician protocol
Obtain referrals-check Carriers on line
May need to call for testing reports from outside venders needed for the appointments
Schedule appointments to other specialists as needed
Handle all calls in a professional manner and direct to the proper individual
Communication with physicians and clinical support staff
All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate
Make every effort to accommodate patient, according to physician protocol, when scheduling appointments
Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
Scanning documents
Confirm and/or reschedule appointments when needed
Filing as needed – within 24 hours
Qualification
Required
Must have a high school diploma or equivalent
Must be friendly, courteous and have good communication skills when greeting patients
Company
OrthoAlliance
OrthoAlliance is a healthcare firm that specializes in surgical and non-surgical orthopedics, sports medicine, and spine care treatments.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Blankemeyer
Chief Executive Officer
Andrew Lange
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase