Smart Energy Water · 6 days ago
Product Delivery Manager
Columbus, Ohio Metropolitan Area
Full-time
Onsite
Senior Level
5+ years expSmart Energy Water is a leading provider of innovative cloud platforms focused on enhancing digital customer and workforce experiences in the energy, water, and gas sectors. The Product Delivery Manager will be responsible for overseeing the delivery and execution of enterprise SaaS implementation projects, leading cross-functional teams, and maintaining strong client relationships to ensure project success.
Computer Software
Hiring Manager
Ana D.
Responsibilities
Own delivery and execution of enterprise SaaS implementation projects
Lead cross-functional teams across client and internal stakeholders to ensure project success
Manage technical scoping, timelines, risks, and escalations
Guide API and integration discussions with client IT teams and internal engineering
Oversee implementation of third-party payment solutions (e.g., Chase, Braintree, and etc…)
Work with product and support teams to transition implementations to go-live and beyond
Maintain strong client relationships and drive alignment on delivery milestones
Eliciting and documenting requirements, discovering and documenting workflows, leading the product strategy, prioritizing needs and wants, evaluating and assessing risks, planning, tracking, and managing assigned projects
The candidate will identify issues proactively, resolve conflicts, escalate if necessary, and work across the organization
Work closely with the cross functional teams, communicate priorities, and work with key stakeholders to ensure expectations are managed, and the project delivered to satisfaction
Responsible for ensuring teams adhere to (and/or aid in the creation of) the development and consistent application of product design principles, design patterns and shared code libraries to ensure efficient and scalable product development
Deliver end-to-end solutions for clients by drawing from a strong background across multiple disciplines including development, architecture, integration, testing, business analysis, organizational change management, and project management knowledge
Qualification
Required
5–10 years of experience in technical project or delivery management within a SaaS or enterprise software company
Proven success delivering complex enterprise programs in the Utility industry is a MUST
Experience implementing one or more of the following solutions - CIS (SAP or Oracle), CX solution, Field Service automation, MDM etc
JIRA and related tools
Strong proficiency in SQL, Excel, and/or BI tools (e.g., Power BI, Tableau)
Familiarity with payment gateways, tokenization, and reconciliation workflows
Excellent communication, organization, and stakeholder management skills
Ability to translate between business and technical requirements
Utility industry background is a must
Expert knowledge of the project lifecycle (whether it be software development, content, release management, etc.)
Expert in Microsoft Project, Word, Excel, Visio, and PowerPoint
Must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams
Perform resource allocations and workload assignments according to delivery requirements
Proven problem-solving ability with complex, technical, and abstract concepts
Preferred
PMP, CSM, or similar certification is a plus
Experience working with offshore development and test resources is highly desirable
Company
Smart Energy Water
SEW.AI is the world's #1 trusted and only Vertical AI platform for energy and water, connecting Customers, Workforce, and Grid Assets on one secure, cloud-native foundation.
1001-5000 employees
H1B Sponsorship
Smart Energy Water has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (8)
2023 (18)
2022 (13)
2021 (20)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Brad Smith
Vice President of Partner Success
Aman Singha
Chief Revenue Officer
Recent News
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