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QGenda · 15 hours ago

Product Specialist, New Innovations

Uniontown, Ohio

Full-time

Hybrid

Mid Level

3+ years exp

QGenda is a healthcare workforce management company seeking a Product Specialist for their New Innovations platform. This role involves driving product design, development, and customer training to enhance the value of their software for healthcare providers.

Health CareHospitalInformation TechnologyMedical DeviceSchedulingService IndustrySoftware

No H1B

Responsibilities

Work closely with various departments to drive product design, development, marketing, and launch processes

Engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines

Write and maintain technical marketing tools such as product support documentation, FAQs, and field training content

Train and support the software suite

Conduct phone and in-person customer trainings

Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences

Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally

Work with end users for software support, including troubleshooting, problem analysis, and providing solutions

Work within an agile environment with product managers and software developers as the customer advocate for enhancements

Design, produce, and present training material to both small and large audiences

Interact effectively with all levels of an organization both internally and externally

Demonstrate initiative, resourcefulness, and creativity in problem-solving

Work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction

Ad hoc projects as business needs dictate

Qualification

New Innovations expertiseTraining experienceProject managementTechnical supportBilingualCommunication skillsOrganizational skillsProblem-solvingTeamworkTime management

Required

3+ years within Education, Customer Service, Account Management and/or Sales setting

Proactive self-directed attitude with effective time management skills

Proven ability to adapt communication style toward different audiences

Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base

Consistent supportive teamwork habits

Quick learner who can adapt to a highly interactive environment

Strong communication skills both over the phone and in person

Comfortable and confident with public speaking to large audiences up to 150 people

Excellent organizational skills

Ability to interact effectively with all levels of an organization both internally and externally

Business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude

Demonstrated ability to produce results, working in teams

Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials

Demonstrate initiative, resourcefulness, and creativity in problem-solving

Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction

Must be available for occasional national and international travel