Technical Alignment Manager (TAM) jobs in United States
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Centre Technologies · 2 months ago

Technical Alignment Manager (TAM)

positionDallas Or Austin, TX
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Centre Technologies is seeking a Technical Alignment Manager (TAM) to drive technical alignment across their Managed Services customer base. The TAM will assess client environments, identify risks and opportunities, and ensure the execution of technical standards while acting as a liaison between engineering, project teams, and customer success.

Cloud ManagementCloud SecurityCyber SecurityInformation TechnologyIT InfrastructureIT ManagementTechnical Support

Responsibilities

Conduct full IT assessments using QBR/Customer Experience tools and customized questionnaires
Review customer environments for risk, compliance, and optimization opportunities
Document findings and remediation recommendations in alignment platforms
Attend TBRs as needed to support vCIOs and Sales Reps
Present audit findings and roadmap items to clients
Collaborate with stakeholders to ensure clarity on technical deliverables and timelines
Create and update project templates and work plans
Draft Statements of Work (SOWs) with clear scope, budget, and timelines
Collaborate with vCIOs, Sales and Professional Services for quoting and approvals
Review technical alignments and project scopes for accuracy and completeness
Provide feedback to ensure alignment with customer expectations and internal standards
Validate scope against risk levels, strategic priorities and desired outcomes
Perform QA on complex projects before deployment
Ensure documentation, configurations, and deliverables meet quality benchmarks
Support post-project reviews and continuous improvement efforts
Support onboarding activities including onsite tool deployment and documentation
Participate in recurring customer meetings and strategic planning sessions

Qualification

MSP experienceIT infrastructureRisk managementClient success frameworksPropelBrightGaugeTicketing systemsCommunication skillsDocumentation skills

Required

Proven experience in MSP environments
Strong understanding of IT infrastructure, risk management, and client success frameworks
Excellent communication and documentation skills
Familiarity with tools like Propel, BrightGauge, and ticketing systems

Preferred

Preferably in technical account management or project coordination

Company

Centre Technologies

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Local IT company delivering modern IT services across Texas and Oklahoma, from IT consulting and IT support, to cybersecurity and cloud.
dateFounded in 2005
location
Houston, Texas, USA
people-size201-500 employees
web-link
https://www.centretechnologies.com/

Funding

Current Stage
Growth Stage
Total Funding
$22.5M
Key Investors
Main Street Capital
2024-04-19Debt Financing· $4.4M
2019-01-08Private Equity· $18.1M
2019-01-08Debt Financing

Leadership Team

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Chris Pace
CEO
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Recent News

EIN Presswire
Centre Technologies Acquires Dallefeld Consulting, Strengthening Dynamics 365 Expertise
2025-10-17
EIN Presswire
Centre Recognized on CRN's 2025 Fast Growth 150 List
2025-08-13
Centex Technologies
Centex Technologies Welcomes Former Texas A&M University System Chancellor John Sharp as Strategic Advisor
2025-07-25
Company data provided by crunchbase