Entry Level IT Support jobs in United States
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Genesis10 ยท 16 hours ago

Entry Level IT Support

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$18/hr - $18/hr

Genesis10 is a staffing firm currently looking for a Dispatch Services Coordinator for a contract role in the retail industry. This position involves taking Level 1 calls and creating tickets in ServiceNow while providing excellent customer support.

Information ServicesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Take Level 1 calls from Client retail support client locations on various retail location issues
Take call and fully create an initial ticket in ServiceNow
Act on reported issues following support documentation
Use decision tree and other knowledge articles to move ticket to correct support Client support organization
Interface with Client Service personnel to initiate resolution process
Escalate new or systemic issues to the next tier of support

Qualification

ServiceNowCustomer supportRemote desktop supportProcess orientedAttention to detailVerbal communicationWritten communicationOrganizational skills

Required

Customer-oriented, focused on providing the best service possible
Strong verbal and written communication skills
Attention to detail and highly organized
Process oriented and ability to strictly follow procedures
Able to work varied shifts as needed with little notice
Escalate new or systemic issues to the next tier of support
High school diploma, GED or equivalent

Preferred

Previous ServiceNow Experience
Prior experience in a call center or customer support role
Prior in-store retail experience
Familiarity with remote desktop support tools (e.g., LogMeIn)
Prior experience supporting corporate IT environments

Benefits

Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)
Remote opportunities available

Company

Genesis10

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Glassdoor3.8
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Information Technology and Services
dateFounded in 1999
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://www.genesis10.com/

H1B Sponsorship

Genesis10 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)

Funding

Current Stage
Late Stage

Leadership Team

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Harley Lippman
CEO and Founder
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Company data provided by crunchbase