PCMI · 13 hours ago
Solutions Analyst
Park Ridge, IL
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expPCMI is a fast-growing provider of integrated software for Extended Warranty Management and Finance and Insurance administration. The Solutions Analyst role is critical for ensuring successful data migrations during SaaS implementations, requiring collaboration with various teams and effective communication with clients to ensure data accuracy and project success.
ComputerInformation TechnologyRisk ManagementSaaSSoftware
Responsibilities
Analyze data conversion requirements between client legacy systems and the PCRS platform
Create and manage JIRA tickets and Kanban backlog to plan and track project progress to support timeline commitments
Maintain effective communication and collaboration across internal teams and clients to address data mapping questions and resolve discrepancies
Develop and execute test plans; conduct unit testing, ensuring data accuracy and completeness of control totals to expected outcomes as well as produce comprehensive documentation
Perform and document quality control checks to ensure seamless data conversion
Utilize SQL for data analysis and to validate conversion results
Collaborate with the Application Consultants and Conversion Engineers to drive completion of project tasks and desired outcomes
Provide detailed status updates and risk assessments to Application Consultants
Demonstrate subject matter expertise in PCRS administration platform for the customer’s end-to-end business operations
Participate in multiple projects by completing and updating project documentation; managing project scope; meeting project schedules; following proper escalation paths; and managing customer relationships
Collaborate with others within the team; articulate ideas and viewpoints to senior management, peers and others; identify client needs early; and assist Professional Services in driving the resolution of issues
Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones
Collaborate closely with PCMI Application Consultants Elicit and clearly document business and systems requirements
Monitor and recommend improvements for data quality, integrity, security, and governance of PCRS, including process optimizations
Demonstrated fluency in business processes and process differentiation
Understand and negotiate needs and expectations of multiple stakeholders
Meet with project team regularly to review project deliverables and deadlines
Achieve seamless data transitions, ensuring client satisfaction and implementation success
Support system conversions, upgrades, and enhancements
Maintain an 80% or higher utilization rate within Professional Services
Qualification
Required
Bachelor's degree in Business Administration, Information Technology, or a comparable field
2-4 years of demonstrable experience as a Business or Solutions Analyst at a SaaS company in Professional Services
Experience working all facets of enterprise level SaaS implementations
Prior experience in the auto industry, specifically with after-market warranty services
Proficient in SQL for data manipulation and analysis
Experience with using JIRA in a SaaS environment
Understanding of data migration processes and testing methodologies
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Ability to problem-solve and proactively resolve issues
Benefits
Health, Dental & Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short- & Long-Term Disability Insurance
Company-paid Long-Term Disability
Company-paid Life Insurance
Voluntary Life Insurance
Voluntary Accident Insurance
Employee Assistance Program
401k with generous Company Match
Commuter Benefits
Paid Time Off accrued per pay period
10 Paid Holidays
Paid Parental Leave
Annual Bonus Program
Professional Development Opportunities
Employee Events
Wellness Programs
Employee Discount Programs
Company
PCMI
We’re PCMI, the Global Leader in Warranty Software Solutions.
201-500 employees
H1B Sponsorship
PCMI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2022 (2)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Thoma Bravo
2025-03-17Private Equity
2021-01-25Series A
Leadership Team
Tetiana Compton
CFO
Ben Rayas
Senior Vice President - Sales and Business Development
Recent News
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