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Amherst College · 5 days ago

Dining Operations Manager

Amherst, MA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

7+ years exp

Amherst College is a highly selective liberal arts college committed to diversity and excellence in education. They are seeking a Dining Operations Manager to lead foodservice operations, ensuring exceptional dining experiences and maintaining high service standards across campus dining environments.

Responsibilities

Manage all daily foodservice operations within the Student Center and other campus dining venues, ensuring excellence in service, efficiency, and guest satisfaction. Provide leadership, direction, and support to service teams, reinforcing standards for food quality, portion control, presentation, and timely service. Ensure adherence to food safety protocols, sanitation practices, and standard operating guidelines (HACCP, allergen awareness, and Amherst College policies). Maintain accurate menu identifiers and transparency around dietary information for students, faculty, staff, and guests

Hire, train, supervise, schedule, and evaluate service staff across multiple dining spaces, fostering continuous improvement and team cohesion. Develop and deliver ongoing training in customer service, safety, equipment use, and departmental procedures. Support engagement, morale, motivation, and recognition of team members to maintain a productive and positive work culture

Monitor service flow, customer interactions, and feedback to ensure consistent, high-quality dining experiences in all operational areas. Predict and respond to service challenges, adjusting staffing or workflow as needed to maintain efficiency and guest satisfaction. Collaborate with culinary, production, and administrative teams to support menu execution, special dietary needs, and operational adjustments

Oversee operational standards for cash handling, point-of-sale systems, and financial reconciliation. Review and approve timesheets, ensuring compliance with labor guidelines and accurate timekeeping. Maintain inventory and supply controls, track usage trends, and identify opportunities for cost savings or efficiency improvements. Ensure compliance with College policies, departmental procedures, and all relevant health and safety regulations

Oversee maintenance and functionality of dining equipment and spaces in the Student Center and other dining locations. Submit and track work orders, coordinate vendor services, and ensure timely repairs to prevent disruptions. Evaluate space and equipment utilization to support long-term planning and improved workflow efficiency. Maintain strict cleanliness and sanitation standards at all times, both before and after service hours

Support college-wide and student-driven events by providing operational expertise, staffing coordination, and flexible service solutions. Adapt dining operations to accommodate special schedules, seasonal needs, visiting groups, and institutional initiatives. Proactively create and engineer excellent student and guest experiences through collaboration with departmental and campus partners

Qualification

Foodservice managementFinancial accountabilityCoachingLeadershipFood trends knowledgeComputer systems proficiencyConflict managementHigh School DiplomaSERVSafe certificationAllertrain certificationInterpersonal skillsCommunication skills