CONSUELA · 2 months ago
Retail Brand Specialist - Full Time
Austin,TX,US
Full-time
Onsite
New Grad, Entry LevelConsuela is a retail company seeking a Retail Brand Specialist to drive sales and deliver excellent customer service in their store. The role involves assisting customers, promoting products, managing inventory, and ensuring smooth store operations.
Consumer GoodsE-CommerceFashion
Responsibilities
Providing exceptional customer service by greeting customers, understanding their needs, and offering assistance with product selection, colors, and styles
Actively engaging with customers to promote products, highlight special offers or promotions, and upsell or cross-sell additional items
Developing a comprehensive understanding of Consuela’s merchandise, including the features, benefits, and materials of various items. Being able to provide accurate information and answer customer questions
Ensuring that products are neatly organized and displayed on the sales floor, including arranging displays, restocking shelves, and maintaining visual aesthetics
Operating the cash register, handling monetary transactions, processing credit card payments, and issuing receipts accurately. Following proper cash handling procedures and maintaining cash register accuracy
Assisting with inventory control by monitoring stock levels, identifying fast-selling or slow-moving items, and notifying management of any discrepancies or restocking needs
Processing customer returns and exchanges according to store policies, inspecting items for damage or wear, and providing appropriate solutions, such as issuing refunds, store credits, or exchanges
Performing opening and closing procedures, such as setting up displays, organizing merchandise, maintaining cleanliness and tidiness of the store, and ensuring compliance with safety and security protocols
Building rapport with customers to foster long-term relationships and repeat business. This may involve remembering customer preferences, contacting customers regarding new arrivals or promotions, and providing personalized recommendations
Qualification
Required
High school diploma or equivalent
Some work experience, preferably in a customer facing environment
Demonstrated understanding of the importance of excellent customer service and a willingness to learn
Strong verbal communication skills and ability to pleasantly approach and engage a group of customers in conversation
Demonstrated ability to work cohesively with a team for long periods of time
Ability to read and respond appropriately to verbal and nonverbal social cues
Ability to focus on detailed tasks and stay with the task through to completion
Ability to learn product details quickly and be able to share information with customers
Ability to learn and operate the POS system, including cash handling and transaction processing
Positive attitude/empathy - perceives and understands the feelings and attitudes of others; places oneself 'in the shoes' of another and to view a situation from their perspective
Customer service focus - commitment to putting customers first and delivering a consistently high quality service
Verbal communication - expresses thoughts effectively and convincingly, using appropriate verbal and non-verbal behavior to reinforce the content of a message
Operations/process - facilitates flow of work for a process or procedure; sets up or follows ongoing procedures and suggests opportunities for improvement
Initiative - proactive, self-starting, seizes opportunities and originates action to achieve goals
Teamwork - works cooperatively with team members to achieve shared goals
Ability to work standing for extended periods of time
Ability to lift and carry large boxes
Visual acuity
Company
CONSUELA
Consuela is a fashion and lifestyle brand that specialized itself in creating products and accessories.
Founded in 2006
11-50 employees
Funding
Current Stage
Early StageLeadership Team
C
Conni Reed
Founder/CEO
Recent News
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