Alloy Automotive Partners ยท 20 hours ago
Automotive Field Operations Specialist- Blair Automotive
Carrollton,TX,US
Full-time
Hybrid
Mid LevelAlloy Automotive Partners is seeking a Field Operations Specialist to enhance their operational processes. The role focuses on training team members, supporting sales activities, and ensuring operational excellence through adaptability and performance improvement.
Retail
Responsibilities
Thoroughly understand and master existing company processes related to sales, service, and operations
Train team members on established processes to ensure consistent and high-quality execution
Monitor and assess job performance, providing constructive feedback and support for improvement
Act as a floater, ready to step into the positions of Service Advisor, Service Manager, or General Manager during periods of underperformance or the absence
Ensure a smooth transition and maintain operational excellence during periods of absence of higher-ranking team members
Engage in remote sales activities, leveraging technology and communication tools
Provide support and guidance to remote sales teams, ensuring alignment with company goals and maintaining customer satisfaction
Collaborate with on-site teams to address customer concerns and maintain service quality standards
Identify underperforming areas and collaborate with team members to implement improvements
Contribute to the development of strategies to increase or maintain gross profit, depending on the specific situation
Qualification
Required
Proven experience in sales, remote work, and field operations
Excellent understanding of company processes and a track record of successful process execution
Strong interpersonal and communication skills
Ability to adapt to changing roles and responsibilities
Proficiency in remote work tools and technologies
Problem-solving mindset and ability to troubleshoot issues remotely
Proactive and self-motivated with a focus on achieving and exceeding performance expectations
Adaptability to different roles and responsibilities
Results-driven with a focus on maintaining or increasing gross profit
Strong leadership skills for floating roles
Collaborative and team-oriented
Strong commitment to process adherence and improvement
Company
Alloy Automotive Partners
Alloy Automotive Partners was forged when Ryan and Ashleigh combined their complementary strengths, technical precision and operational excellence, to build something greater than either could alone.
Carrollton, TX, US
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase