Apply on Employer Site

Movius · 16 hours ago

Incident Manager

Alpharetta, GA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Movius is a leading global provider of secure, cloud-based mobile communications. The Incident Manager will respond to and resolve critical incidents within Movius and clients’ networks, overseeing business operations and delegating tasks to team members.

Cloud InfrastructureInformation TechnologyMessagingMobileSaaSTelecommunications

H1B Sponsor Likely

Responsibilities

Support customers daily in isolating, diagnosing, reproducing and solving technical issues in a timely manner

Skilled at deciphering technical information on fault tickets and route tickets to appropriate team to resolve

Prepare Ticket Status reports weekly to review during weekly Service Reviews calls with enterprise customers

Take swift action in helping to restore a failed Service, including facilitating live troubleshooting sessions, and preparing or tracking RCAs for customers

Provide L2/L3 level support to customers in isolating, diagnosing, reproducing, and solving technical issues in a timely manner

Understand customers SLA requirements and drive results to achieve objectives

Monitor Support team workload by reassessing, reassigning and prioritizing tickets, as necessary, to ensure SLA goals are met

Work cross-functionally with other teams, ie. Engineering, SRE, Global Number Management, Finance to drive resolution on Incidents tickets and Service Requests

Have a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment

Provide accurate, relevant, and detailed ticket updates to customers on a consistent basis

Qualification

Linux troubleshootingNetworking ConceptsTelecom technologiesWiresharkPSQL/SQLCLOUD operationsCustomer-facing experienceProblem-solvingTeam collaboration

Required

Bachelor's degree

10+ years technical and customer-facing experience in supporting Global Enterprise accounts

In depth knowledge of Linux and troubleshooting skills

Knowledge of Wireshark, SMS and TCPdump

Networking Concepts

PSQL/SQL Knowledge

Preferred

Masters

Hands on experience with MySQL or PgSQL, Mongo DB

Knowledge of CLOUD based operations

Hands on experience on Telco Call flows (MO & MT) / VoIP and Telecom networking protocol

Strong previous experience with various telecom technologies, including knowledge of hosted and SIP technologies - SIP Error Codes/Methods

SDP / RDP knowledge

Company

Movius

Movius is a global provider of cloud-based secure mobile communications solutions.

Founded in 1999

Cupertino, California, USA

51-200 employees

http://www.movius.ai

H1B Sponsorship

Movius has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (6)

2023 (3)

2021 (3)

2020 (5)

Funding

Current Stage

Late Stage

Total Funding

$108.21M

Key Investors

T-Mobile VenturesJP Morgan ChasePointGuard Ventures

2023-02-24Series Unknown

2022-08-15Series Unknown· $8.36M

2019-03-20Series D· $45M

Leadership Team

Ananth Siva

Chief Executive Officer

Bill Pettit

VP, SaaS Operations

Recent News

New Enterprise Associates

New Enterprise Associates Portfolio

2026-01-12

SiliconANGLE

At re:Invent, AWS strikes back in AI with new chips, models — and a story

2025-12-05

Business Wire

Movius Obtains FedRAMP® Certification

2025-08-19

Company data provided by crunchbase