Amherst College · 6 days ago
Dispatcher
Amherst, MA
Full-time
Onsite
New Grad, Entry Level
$22.70/hr - $25/hrAmherst College is a highly selective liberal arts college committed to diversifying its student body and enriching its educational experience. They are seeking a Dispatcher who will serve as the initial point of contact for emergency responses and provide community service as the college's operator.
Responsibilities
Answers five emergency lines, four Police business lines, multiple college operator lines, and the direct line to the Amherst Police and Fire Departments
Collects information from calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities, i.e., Police, ACEMS, Safe RIDE, Environmental Health and Safety, Amherst Fire, Facilities, Office of Student Affairs, or any other office on campus
Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers, e.g., license, warrant, and criminal history checks
Monitors fire, intrusion, panic, and other alarms
Monitors cameras on campus
Activates the college's emergency mass notification system as directed by a ranking officer
Provides emergency instructions, calls in personnel after hours, and supports and assists the community as a whole in a supportive and professional manner
Records details in the Automated Record Management System (ARMS) database. The Police Department uses information stored in this system to comply with the state law on Public Police Logs, to keep the administration of the College informed of police department activity, to create records of crime and prosecute criminal cases, and to compile statistics for the Federal Clery Compliance document. This information is often highly confidential, sensitive in nature, and protected by law
Answers the Amherst College externally published general phone line
Directs visitors and callers to the many diverse events on campus
Utilize the Event Management System (EMS) program to access room reservations and function schedules to provide accurate information
Verifies the prescheduled use of the Pool Vehicles, ensuring the driver is credentialed and has been authorized to operate a Pool Vehicle utilizing the Event Management System (EMS) scheduling software and the Five College Credentialing site
Assists authorized contractors and staff in getting keys
They are also a key link in the One Card system, issuing temporary identification, controlling access upon direction of a police officer
Issues parking permits to students, faculty, staff, contractors, and visitors
Qualification
Required
High School Diploma or Equivalent
Related experience in law enforcement, security, or dispatching
Proficient in Microsoft Office and able to learn new software programs
Attention to detail
Strong problem-solving and time management skills, as well as the ability to multitask
Demonstrated interpersonal, written, and verbal communication skills, as well as exercise diplomacy, and function efficiently under extreme conditions
Requires sensitivity to issues of confidentiality
Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds
Successful completion of required reference and background checks
Preferred
Associate's Degree
Benefits
Comprehensive, highly competitive benefits package
Company
Amherst College
Amherst College is home to curious thinkers and remarkable doers.
Founded in 1821
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amara Cunningham
Executive Assistant to the Chief Advancement Officer
Amy Rondeau, SPHR
Human Resources Business Partner
Company data provided by crunchbase