George Mason University · 1 week ago
Senior Business Analyst
Fairfax, VA
Part-time
Hybrid
Senior Level
5+ years expGeorge Mason University is a diverse institution committed to building strong relationships with its alumni and constituents. The Senior Business Analyst position is responsible for managing projects, gathering requirements, and providing solutions that align with business processes, while also handling reporting and Salesforce system administration tasks.
Education
No H1B
Responsibilities
Manage projects that support department goals, including: coordination of stakeholders, building timelines, requirements gathering, user acceptance testing, and launching
Projects include working with all levels of personnel to determine needs and gather requirements. I.e.: development of process automations, complex data integration, researching and implementing new system tools, and building out extensive workflows in Salesforce
Collaborate with technical and non-technical personnel in all aspects of projects
Identify gaps in current workflows, research and recommend solutions
Develop solutions using available tools, or research/implement potential new tools
Stay abreast of systems in use, as well as new offerings that may aid in the efficiency of our operation, including: Salesforce, Affinaquest, Digital Engagement platforms and MicroStrategy Reporting; and
Provide training and documentation on all projects and customizations
Design, enhance, and maintain MicroStrategy and Salesforce reports and dashboards to support fundraising, engagement, and operational functions across Advancement. This includes building schema objects, and application objects with minimal guidance
Conduct advanced data analysis and validation to support decision-making
Organize and collaborate with stakeholders, at all levels, to gather, document, and prioritize business requirements and reporting needs
Translate complex business requirements into functional and technical specifications and Business Intelligence solutions
Build schema objects (attributes, facts) and application objects (reports, metrics, filters, prompts) in collaboration with Director of Business Intelligence and Reporting
Provide analysis of data sources and validate report outputs for accuracy
Maintain data quality and perform sufficient unit and system testing of reports and dashboards
Identify any performance or efficiency issues and suggest appropriate enhancements
Stay current with MicroStrategy tools and best practices; and
Create and maintain clear documentation and change logs, for reports and dashboards
Design and implement advanced solutions and automations to streamline processes and improve user efficiency, including: building intricate workflows, custom objects/fields, and dashboards, in support of optimizing work within the CRM
Direct the management of Salesforce Cases
Troubleshoot and resolve high-level Salesforce and Affinaquest issues
Manage the Initium Clean Address application, work directly with vendor regarding issues and upgrades
Maintain the configuration for the application within Salesforce, and use the application for data being uploaded into the CRM
Perform quarterly NCOA updates
Serve as a senior technical resource for the Director of Salesforce administration, managing complex user setups, permissions, and security protocols
Identify gaps and provide analysis and solutions for overcoming them; and
Build teams with appropriate users to ascertain needs, recommend, and develop solutions
Lead the design and delivery of comprehensive training programs for all new Advancement and Alumni Relations staff using Salesforce and MicroStrategy
Develop advanced training plans, including videos and written guides
Provide specialized training tailored to specific units or processes, as needed
Design comprehensive training plans for users at all levels; and
Serve as Subject Matter Expert while providing training to end-users in navigation and use of Salesforce CRM with Affinaquest application, and MicroStrategy (reporting system)
Qualification
Required
Bachelor's degree in related field or equivalent combination of education and experience
Advanced experience troubleshooting Salesforce
Significant experience (5+ years) training others in Salesforce
Demonstrated experience leading business requirements sessions and developing comprehensive documentation
Expertise using cases, and process flows
Experience supporting and coordinating user testing
Working knowledge of MicroStrategy, (application object development)
Advanced skill in writing queries to extract and analyze data
Strong report development and data interpretation skills
Excellent problem-solving skills and attention to detail
Ability to work independently, lead projects, and collaborate as part of a team
Ability to interpret data, identify trends, and recommend data-driven strategies
Ability to communicate complex information clearly to both technical teams and non-technical stakeholders
Strong presentation, training, and documentation skills
Exceptional customer service skills
Salesforce Certified Administrator
Preferred
Experience working within a higher education fundraising environment
Experience preparing reports and dashboards in Salesforce, or MicroStrategy
Experience with Oracle SQL or similar tools
Knowledge of MicroStrategy schema development
Company
George Mason University
George Mason University is an innovative, entrepreneurial institution.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.68MKey Investors
National Safety CouncilNational Institute of Standards and TechnologyVirginia Innovation Partnership Corporation
2025-06-25Grant· $0.05M
2024-04-03Grant· $0.2M
2023-08-03Grant· $0.07M
Leadership Team
Bassam Haddad
Director, Middle East and Islamic Studies Program
Ellen Laipson
Director, International Security Program
Recent News
2025-11-15
American Institutes for Research
2025-11-05
Company data provided by crunchbase