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Ecolab · 4 days ago

Customer Service Representative

King of Prussia, PA

Full-time

Hybrid

Entry Level

$46K/yr - $69K/yr

2+ years exp

Ecolab is looking for a Customer Service Representative to provide critical support to our customers during the sales process. The representative will manage order fulfillment, collaborate with internal teams, and ensure a seamless customer experience while addressing any issues that arise.

Cleaning ProductsEnergyFood and BeverageInformation TechnologyRenewable Energy

Responsibilities

Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone

Manage orders through the entire life cycle (order entry to invoice)

Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment

Arrange appropriate logistics when necessary, shipping and tracking

Proactively mitigate customer service issues and escalate to the Customer Service Manager or Manager where appropriate

Be able to work in a fast-paced environment while handling high volume email communications

Provide exception management, such as ensuring credit issues are resolved

Be able to work collaboratively with a team and on your own

Self-motivated, proactive, problem solver

Qualification

Customer service experienceOrder managementMicrosoft WordMicrosoft ExcelSAPERP systemsProblem solverCommunication skillsSelf-motivatedTeam collaboration

Required

Bachelor's degree or high school diploma and 2 years of robust customer service experience

Excellent written, verbal and communication skills

Be self-motivated, results oriented, and proactive

Proficiency with Microsoft Word, Excel, and Outlook

Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week)

Preferred

Understanding of chemistry or other sciences

Experience with SAP or other ERP systems

Company

Ecolab

Glassdoor3.7

Ecolab provides water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. It is a sub-organization of Ecolab Life Sciences.

Founded in 1923

Beaver Creek, Minnesota, USA

10001+ employees