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Capital One · 11 hours ago

Principal Associate, Process Manager - Small Business Fraud Strategy

McLean, VA

Full-time

Hybrid

Senior Level, Lead/Staff

$109K/yr - $124K/yr

3+ years exp

Capital One is seeking a motivated process-oriented individual to join their Small Business Fraud Team as a Principal Process Manager. This role involves refining processes based on input from various partners and providing insights to shape the future of Fraud Policy and Customer functionality.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Create and update processes for Operations Teams to meet the intent of Fraud Strategy or other strategies, while ensuring well managed monitoring and controls are in place

Execute process based root cause analysis of issues in order to define options and recommend solutions

Assess processes for opportunities to improve speed and reduce risks and waste

Assess impact of proposed changes to specific processes

Create and maintain process artifacts including process maps, FMEA's, and controls plans

Lead or participate in planning, scoping, executing cross functional work that includes Operations, Analysts, Product, Risk, and other partner groups

Communicate with all levels of the organization verbally, through email, and with live presentation or email delivery of Google Slides

Support Business Analysts or junior members of the team with defining, coordinating, or executing routine well managed tasks as needed

Develop and maintain project plans and status updates

Qualification

Business Process ManagementRisk ManagementProject ManagementLeanSix SigmaBPM CertificationJiraAgile PrinciplesLucidVisioMicrosoft OfficeG SuiteBank FraudProcess MappingRoot Cause AnalysisTeam SupportCross Functional CollaborationCommunication Skills