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Kestra Medical Technologies, Inc. · 8 hours ago

Patient Billing Associate

United States

Full-time

Remote

Mid, Senior Level

$66K/yr - $76K/yr

5+ years exp

Kestra Medical Technologies, Inc. is focused on innovating wearable technologies for cardiac medical devices. The Patient Billing Associate role is responsible for timely and compliant billing of customer orders, managing patient balances, and collaborating with various teams to enhance the patient collection process.

Health CareHealth DiagnosticsMedical Device

Growth Opportunities

No H1B

Responsibilities

Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system

Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement

Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts

Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds

Research and resolve patient billing concerns, escalating issues as appropriate to leadership

Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR)

Initiate patient outbound calls to drive patient cash collections

Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience

Review and complete daily /weekly tasks to achieve patient collection goals

Assist in the development of training materials that will be shared across functions

Qualification

Healthcare billing experienceHealthcare customer serviceMicrosoft Office proficiencyDME/HME experienceBonafide experienceCollectPlus experienceSalesforce experienceEmotional intelligenceCollaborationCustomer focus