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ITCON Services · 12 hours ago

Emergency Response 2026 Call Center Agent - REMOTE USA

United States

Full-time

Remote

Entry Level

1+ years exp

ITCON Services is seeking customer service agents to be part of their 2025 Emergency Response Contact Center Team. The role involves managing incoming calls, resolving customer issues, and providing high-quality responses to inquiries.

Business IntelligenceCyber SecurityInformation TechnologyManagement ConsultingSoftware

No H1B

U.S. Citizen Only

Responsibilities

Managing a high volume of incoming calls

Identifying and resolving customer issues accurately and efficiently

Providing high quality response to customer inquiries and needs

Building sustainable relationships with customers through professional communication

Providing accurate, timely, and complete information by using the right methods and tools

Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution

Keeping detailed records of customer interactions, processing customer accounts, and filing documents

Following communication procedures, guidelines, and policies

The agent will provide public support to people needing guidance on who to contact to resolve their situation

The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume

Qualification

Customer support experienceCRM systems familiarityEnglish proficiencyProblem-solving skillsComputer proficiencyCrisis managementCommunication skillsActive listeningConfidentiality handling

Required

1-year or more customer support experience or experience as a client service representative

English speaking proficiency

Strong communications skills, including phone communications and active listening

Familiarity with CRM systems and practices

Strong research and problem-solving skills

Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files

Demonstrated ability to handle sensitive and confidential situations

Ability to handle crisis situations and deal with difficult inquirers

High School Diploma or GED