Lovering Auto Group ยท 12 hours ago
Service Business Development Center (BDC) Representative
Nashua, NH
Full-time
Onsite
Mid Level
$40K/yr - $55K/yrLovering Auto Group is a trusted Volvo dealership committed to delivering a first-class experience to every customer. They are seeking a Service Business Development Center (BDC) Representative to support their Service Department in maximizing appointments, increasing retention, and delivering high-quality customer engagement.
AutomotiveE-CommerceProfessional Services
Responsibilities
Respond promptly to phone, internet, and chat inquiries from customers
Proactively reach out to current and prospective service customers via phone, email, and text to schedule appointments and follow-ups
Manage the service appointment pipeline and follow up on missed or declined service opportunities
Work with the Service Manager and Advisors to meet departmental goals
Maintain and update CRM records to ensure accurate tracking of customer interactions
Assist with service campaigns, recalls, and customer satisfaction initiatives
Provide a friendly and helpful experience on every interaction
Qualification
Required
Previous experience in a BDC, call center, or customer service role
Strong phone etiquette and interpersonal communication skills
Highly organized with the ability to multitask and prioritize
Comfortable with CRM systems, scheduling tools, and dealership management software
Driven, reliable, and able to work both independently and as part of a team
Preferred
automotive experience preferred, but not required
Being bilingual (Spanish/English) is a plus!
Benefits
Full benefits package (medical, dental, vision, 401(k)).
3 weeks paid time off.
Company
Lovering Auto Group
Lovering Volvo was established in May of 1996 by Rich and Linda Lovering in Concord NH.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vanessa Delegas
CEO & Owner
JK Delegas
Owner, CFO & COO
Company data provided by crunchbase