Global Service AgentForce Developer (SalesForce) jobs in United States
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Hach · 8 hours ago

Global Service AgentForce Developer (SalesForce)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$125K/yr - $145K/yr
date5+ years exp

Hach, a Veralto company, is dedicated to ensuring water quality worldwide. They are seeking a Global Service AgentForce Developer (SalesForce) to design and operationalize Salesforce-native AI agents that enhance service workflows across their global organization.

BiotechnologyConsumer GoodsManufacturing
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H1B Sponsor Likelynote

Responsibilities

Design & develop Agentforce patterns (prompts, tools/actions, flows) on Salesforce to support service scenarios (case deflection, entitlement checks, escalation routing, field-service guidance)
Integrate agents with Service Cloud data models (Cases, Knowledge, Entitlements), OM/CPQ objects, and external services via Platform Events, Apex, and Flow
Harden agents for scale: guardrails, data access policies, evaluation harnesses, fallback behaviors, observability (dashboards/telemetry)
Partner with product owners to translate service playbooks into agent capabilities; run experiments and A/B tests; document best practices
Ship iteratively using DevOps: source control, automated testing, CI/CD, environment strategy (sandboxes), and release management
Measure outcomes: adoption, resolution time, deflection rate, agent reliability, and user satisfaction—then improve

Qualification

Salesforce developmentApexLightning Web ComponentsService CloudHTML/CSSSalesforce Experience CloudAI-enabled solutionsEnglish Speaking

Required

English Speaking
5+ years hands-on Salesforce development (Apex, Lightning Web Components, Flow, SOQL/SOSL)
Experience with Salesforce Experience Cloud (community sites, portals) and strong HTML/CSS skills for UI customization
Proven delivery on Service Cloud (Cases, Knowledge, Entitlements) and Field Service/ServiceMax integrations or equivalent service platforms
Experience building automation/AI-enabled solutions inside Salesforce (Einstein, Prompt Builder, skills/tools/actions, agent flows) or equivalent frameworks

Benefits

Flexible working hours
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Health benefits
Paid time off
Medical/dental/vision insurance
401(k)

Company

Hach

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Hach Company manufactures and distributes analytical instruments and reagents used to test the quality of water and other liquid solutions. It is a sub-organization of Veralto.
dateFounded in 1947
location
Loveland, Colorado, USA
people-size1001-5000 employees
web-link
http://www.hach.com

H1B Sponsorship

Hach has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (8)
2022 (3)
2021 (7)
2020 (4)

Funding

Current Stage
Late Stage

Leadership Team

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Russell Young
Global CTO
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Recent News

Canada NewsWire
Hach Launches EZ sc Series of Online Analyzers: A Smarter, Simpler Way to Monitor Water Quality
2025-09-22
PRNewswire
Hach Earns Gold Medal Sustainability Rating from EcoVadis
2022-12-16
PRNewswire
Aquatic Informatics in Partnership with Hach Launches Rio
2022-08-23
Company data provided by crunchbase