Ford of Murfreesboro ยท 14 hours ago
Service Manager
Murfreesboro, TN, 37129, US
Full-time
Onsite
Senior LevelFord of Murfreesboro is seeking an experienced and driven Automotive Service Manager to lead a high-volume service department. This role requires a hands-on leader with strong operational discipline, the ability to manage large teams, and a track record of driving efficiency, profitability, and customer satisfaction in a fast-paced environment.
Retail
Responsibilities
Oversee daily operations of a high-volume service department, managing service advisors and support staff
Maintain and improve CSI scores while handling a high daily RO count
Monitor KPIs including ELR, hours per RO, effective labor rate, comeback ratio, and gross profit
Recruit, train, coach, and retain top-performing service advisors and technicians
Ensure compliance with OEM standards, warranty processes, and dealership policies
Handle escalated customer issues promptly and professionally
Collaborate with Parts, Sales, and BDC departments to maximize throughput and communication
Implement processes that improve speed, accuracy, and overall consistent volume
Manage scheduling, capacity planning, and workflow to support consistent volume
Qualification
Required
Automotive service management experience in a high-volume dealership
Demonstrated success managing large teams and heavy RO traffic
Strong understanding of the service KPIs and financial performance
Experience with dealership DMS systems and OEM programs
Exceptional leadership experience (domestic or import)
Experience managing 50+ ROs per day or large technician teams
Professional, well-groomed personal appearance
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Benefits
Medical, Dental & Vision Insurance
401k
Life Insurance
Paid Vacation
Paid Holidays
Employee Discounts on products & services
Company
Ford of Murfreesboro
Ford of Murfreesboro is your leading Ford dealer in middle Tennessee.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase