United Way of Metro Chicago · 1 week ago
CRM System Administrator
Chicago, IL, US
Full-time
Onsite
Mid Level
$115K/yr - $120K/yr
3+ years expUnited Way of Metro Chicago is seeking a CRM System Administrator to manage and optimize their Salesforce CRM platform. The role includes system administration, configuration, automation, data integrity, and user support to enable data-driven fundraising and program delivery.
Non-profit Organization Management
Responsibilities
Maintain daily operation and integrity of the Salesforce CRM system, including Salesforce NPC, Marketing Cloud, and related applications (e.g. GoFundMe Pro/Classy, Wealth Engine, and Nintex), as well as Andar/360
Manage user accounts, profiles, roles, permission sets, and page layouts
Perform regular system audits, backups, and ensure compliance with data security standards
Provide user support and training across fundraising, programs, and operations teams
Create and manage custom objects, fields, record types, validation rules, and workflows
Build reports and dashboards for stakeholder needs
Optimize UI/UX for desktop and mobile environments
Review release notes related to all patches, updates, and enhancements
Oversee all patches and updates, including sandbox testing and testing of any customizations and data interfaces
Oversee data imports, deduplication, and maintenance of data hygiene and integrity
Use tools like Data Loader and third-party apps for data management operations
Ensure accurate data mapping between Salesforce and Andar/360
Enforce quality assurance, continuous improvement, and data integrity best practices within and between Salesforce and Andar/360
Design and maintain flows using Flow Builder to automate processes
Support lightweight development (e.g. Apex triggers/classes, Visualforce edits, Lightning Web Components)
Collaborate with external developers for complex enhancements
Manage Journey Builder, Email Studio, Audience Segmentation, and Data Extensions
Configure and maintain Marketing Cloud Connect for Salesforce integration
Provide support for importing and managing data from website forms (e.g., newsletter sign-ups and other constituent data) into Salesforce to support segmentation and triggering Marketing Cloud journeys, including welcome and onboarding communications
Manage integrations with applications such as GoFundMe Pro/Classy, Wealth Engine, Nintex, and other platforms
Maintain data integrations with Andar 360/CRM system, including managing existing data mapping and imports and creating new ones as needed
Manage and maintain existing custom development and automations in Andar/360 as well as potential future development
Support and maintain integrations and data flows between the organization’s website forms and Salesforce/Marketing Cloud, ensuring timely, accurate data delivery for communications and engagement workflows
Establish and maintain API connections/interfaces between systems
Evaluate and implement AppExchange solutions
Use Zendesk, Microsoft Planner, and other tools as appropriate to role responsibilities for managing support and project activities
Assist with technology initiatives and development of technical and process documentation
Serve as in-house subject matter expert where custom development is needed to enhance Andar 360 CRM system
Performs all other assigned, related duties as required
Qualification
Required
3 - 5 years of hands-on experience as a Salesforce Administrator
Expertise with Salesforce Nonprofit Cloud (NPC) or Nonprofit Success Pack (NPSP) and Marketing Cloud
Experience in creating, developing, and managing automated interfaces and data exchanges between Salesforce and other systems (non-native apps and systems)
Experience creating reports, dashboards, and automations using Flow
Experience with Salesforce development (e.g. Apex, Flow Builder, SOQL)
Experience with data import/export tools (e.g. Data Loader, Import Wizard)
Experience with GoFundMe Pro/Classy and other fundraising apps
Salesforce Administrator Certification (required or within 6 months)
Strong problem solving, communication, and critical thinking skills
Proficiency in Excel and advanced data manipulation
Ability to work independently and collaboratively with cross-functional teams
Preferred
Experience with Wealth Engine and Nintex is desirable
Experience working in or with nonprofit organizations, including an understanding of nonprofit donor management workflows and fundraising cycles, is highly desirable
Familiarity with using Salesforce for fundraising and donor management is preferred
Salesforce Nonprofit Cloud Consultant (preferred)
Marketing Cloud Email Specialist (preferred)
Exposure to Lightning Web Components (LWC)
Experience with source control or versioning tools (Git)
Familiarity with agile methodologies or ticketing systems like Jira
Benefits
Medical, Dental and Vision
Life and AD&D Insurance
Disability Leave
Paid Parental Leave
Paid Family Leave
Employee Assistance Program
401k Plan
Paid Time Off including: Personal Time, Sick Time & Paid Holidays
Company
United Way of Metro Chicago
United Way of Metro Chicago brings together business, government, philanthropic, individual, and community leaders to deliver funding and resources while amplifying the expertise of nonprofit organizations across greater Chicago.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sean Garrett
President and CEO
Ronald DeNard
Chief Financial Officer
Company data provided by crunchbase