Insight · 1 month ago
Services Technician Sr-W2
Hanover Park,United States
Full-time
Onsite
Mid, Senior Level
$24/hr - $24/hr
1+ years expInsight is a Fortune 500 Solutions Integrator with expertise in cloud, data, AI, cybersecurity, and intelligent edge. They are seeking a Services Technician Sr who will perform installation, modification, repair, testing, and servicing on systems and communications equipment for both internal teammates and clients on site.
Cloud ComputingConsumer SoftwareInformation TechnologyNetwork SecuritySoftware
Responsibilities
Perform necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum
Install and test system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions
Complete all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures
Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem
Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc
Understand current depot programs such as Hot Swap and AR3D; participate as needed
Provide telephone support for a geographically dispersed user community using a combination of desktop remote control products
Resolve software configuration problems and diagnose hardware problems at the workstation level
Identifying, pulling, terminating and labeling Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable
Installing support structures and pathways (J-hooks, support rings, cable slings and cable tray / ladder rack, conduit and raceway)
Termination of work station outlets, patch panels, 110 and 66 blocks
Fiber terminations
Termination with multi-pair / strand cable (Copper and fiber)
Reading blue prints, identifying cable paths and some assistance with site surveys, and bidding
Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc
Installs, tests, and supports Network Operating Systems (NOS) and their applications
Performs server hardware support, troubleshooting, and performance tuning
Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc
Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc
Qualification
Required
Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience
LANs, WANs, Personal Computers, messaging and server software applications experience required
Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed
Ability to automate tasks using basic scripting techniques required
Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required
Must be able to work with both ends of basic level testing as well as high level testing and documentation
High level of technical proficiency in microcomputer product areas a must
Familiarity with large account environments and protocol required
Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation)
Comfort and familiarity with to take units apart and re-assemble required
Excellent troubleshooting skills needed
Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies
Ability to enter data into systems accurately required
Must have the ability to multitask with strong organization and time management skills
Must be able to respond effectively to inquiries or complaints within a timely fashion
6 months to 2 year of telecommunications experience
Familiar with EIA/TIA standards
Proficient with both ends of basic level testing as well as high level testing and documentation
Individual shall have experience in closet build outs to include exposure to grounding, closet dressing, termination of closet equipment and multi-pair color code terminations
Experience fiber terminations (specific experience will be given for each individual in this area)
Extensive knowledge of windows operating systems, vendor diagnostics, re-image software such as Ghost, Virus scan software
Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors
Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba)
A+ certification and at least one vendor hardware certification required
Minimum of one (1) year bench and/or on-site service technical experience
Preferred
Knowledge of receiving, warehouse and safety procedures a plus
Possession a valid forklift certification a plus
Benefits
Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
Company
Insight
Insight dedicated to making the impossible possible combining cutting-edge technology.
10001+ employees
H1B Sponsorship
Insight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Tim Crown
Co-Founder/Chairman of the Board
Veli-Matti Vanamo
Chief Technology Officer, APAC
Recent News
2025-11-14
MarketScreener
2025-05-01
Company data provided by crunchbase