Optum ยท 14 hours ago
Tech Support Specialist
Presque Isle, ME
Full-time
Onsite
Entry, Mid Level
$23.89/hr - $42.69/hr
2+ years expOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Tech Support Specialist will provide technical support, training, and customer service while ensuring compliance with security policies and managing IT resources effectively.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence
Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies
Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes
Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA)
Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts
Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services
Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures
Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly
Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively
Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network
Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization
Maintains detailed and accurate records in workload management, asset management, and administrative applications
Provides tier I and II support in all areas of the organizational service portfolio
Provides excellent customer service to all levels of employees including customers, peers, and leadership
Accurately follows documentation and checklists to ensure efficiency and consistency
Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department
Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means
Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer
Self-directed once assigned work and functions with considerable independence
Shows an interest in learning more advanced aspects of the functional skills
Actively maintains a level of self-study related to technology and customer service
Able to communicate with the customer in non-technical terms so the users can understand
Qualification
Required
High School Diploma/GED (or higher)
2+ years of technical support experience
2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners
2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems
Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation
Preferred
Familiarity with general networking and customer/server concepts
Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase