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Directions Credit Union · 19 hours ago

Contact Center Rep II

Mansfield, Ohio, United States

Full-time

Onsite

New Grad, Entry Level

Directions Credit Union is a financial institution seeking a Contact Center Rep II to handle member inquiries and support. The role involves resolving member questions via various communication channels and maintaining effective relationships with team members and management.

ConsultingCrowdfundingFinancial Services

Responsibilities

Assumes responsibility for the effective and professional completion of Contact Center Representative functions

Resolves a wide variety of member telephone, email, chat, and branch questions, problems and concerns in a timely manner

Provides information to members on accounts, payments, interest rates, auto valuations, loan options, savings programs policies, procedures and routes calls to necessary personnel

Performs basic maintenance functions and automatic transfers for loan payments. Assists members with on-line and mobile banking, E-Statements, Remote Deposit Capture and Bill pay

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management

Assumes responsibility for related duties as required or assigned

The employee is responsible for reading and shall strictly adhere to all policies, rules and regulations, and training that have been or that may hereafter be established by or applicable to Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s)

Qualification

Customer serviceProblem resolutionCommunication skillsTeam coordinationTime management

Required

Assumes responsibility for the effective and professional completion of Contact Center Representative functions

Resolves a wide variety of member telephone, email, chat, and branch questions, problems and concerns in a timely manner

Provides information to members on accounts, payments, interest rates, auto valuations, loan options, savings programs policies, procedures and routes calls to necessary personnel

Performs basic maintenance functions and automatic transfers for loan payments

Assists members with on-line and mobile banking, E-Statements, Remote Deposit Capture and Bill pay

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management

Assumes responsibility for related duties as required or assigned