tesa · 1 week ago
Credit and Collections Specialist
Grand Rapids, MI
Full-time
Onsite
Mid Level
3+ years exptesa is a company focused on creating sustainable adhesive solutions. The Credit & Collections Specialist plays a key role in managing customer payments, establishing accounts, and collaborating with various departments to resolve financial issues.
AutomotiveChemicalElectronicsManufacturingSupply Chain Management
Responsibilities
Contact customers regarding past-due balances to obtain payment and/or gather information related to disputes
Investigate deductions and disputed payments, collaborate with internal departments to research root causes and drive resolution
Maintain detailed, up-to-date collection activity records within the company CRM
Discuss payment plans/options for high-risk customers with the Manager and communicate approved arrangements to customers
Conduct credit investigations for potential new customers and recommend appropriate credit limits
Set up new customer accounts following completion of credit analysis and verification procedures
Evaluate, release, or maintain credit holds for assigned accounts as appropriate
Review customer credit limits semi-annually with the Manager, Financial Reporting, and recommend updates
Apply cash receipts daily to assigned accounts and balance all cash applications
Recommend accounts for third-party collections when necessary
Review and distribute monthly statements to non-affiliates
Contact customers regarding unauthorized or disallowed pricing deductions
Ensure valid sales tax exemption certificates are on file for all customers, update certificates biannually
Assist with special projects
Identify and communicate potential internal control deficiencies to the Manager, Financial Reporting
Other duties as assigned
Qualification
Required
Minimum 3 years of cash application experience in an ERP environment
Proficiency in Microsoft Excel and Word
Familiarity with contact management software
Mainframe data entry experience
Excellent written and verbal communication skills
Preferred
Bachelor's degree in Accounting with at least 3 years of collections experience
SAP experience
Company
tesa
Tesa AG manufactures and markets self-adhesive products and system solutions for industry, trade, and consumer sectors worldwide. It is a sub-organization of Beiersdorf.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jorg Diesfeld
Group CFO - Member of the Executive Board
Recent News
2025-11-07
Company data provided by crunchbase