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Honolulu Museum of Art · 20 hours ago

IT Field Service Technician

Honolulu, HI, US

Full-time

Onsite

Mid, Senior Level

$35/hr - $35/hr

5+ years exp

The Honolulu Museum of Art is a community-focused institution dedicated to art and education. The IT Field Service Technician provides advanced support for the museum’s technology infrastructure, ensuring operational continuity and assisting with technology installations and upgrades.

Education

Responsibilities

Provides weekend/off-hours coverage by triaging and resolving urgent IT issues, including critical hardware, networking, exhibition, and environmental system incidents. Documents actions and hands off follow‑up tasks to other IT staff

Installs, maintains, and troubleshoots physical IT systems across museum locations, including structured cabling, AV devices, sensors, and other network‑connected hardware

Maintains organized and properly managed cabling inside racks and network enclosures, including labeling, routing improvements, and removal of obsolete cabling

Supports planning and preparation for infrastructure projects, including network enclosures, cable‑pathway planning, and equipment staging

Configures and maintains exhibition and event technology in collaboration with IT, Installations, and Curatorial teams

Diagnoses and repairs hardware devices such as AV units, desktops, laptops, workstations, and peripherals

Maintains accurate documentation of cabling, device locations, and network information; coordinates with IT team on infrastructure needs

Demonstrates a commitment to fostering cultivating, and preserving a culture of inclusivity, diversity, equity, and accessibility through respectful communication and cooperation with others, continuous training, and the modeling of inclusive behaviors

In partnership with HR, supports the leadership team in ensuring equitable experiences, strengthening inclusion acumen and promoting a culture of belonging that embraces the contributions of all staff

Other duties as assigned

Qualification

TCP/IP networkingCat5/6 installationAV equipment supportWindowsMacOSFiber optic diagnosticsIT ticketing systemsCabling layout designWi-Fi troubleshootingUniFiCisco experienceCommunication skillsIntegrityWork ethic

Required

A Bachelor's Degree in Computer Science or related field or at least five years of comprehensive related experience

Strong understanding of TCP/IP networking and basic network infrastructure components

Familiarity with network infrastructure, fiber optic cable handling, and basic fiber diagnostics

Proficiency in Cat5/6 installation, termination, testing, and labeling

Experience supporting AV equipment such as projectors, displays, media players, and speakers

Experience with Windows, macOS, tablets, and peripherals

Strong verbal and written communication skills

Ability to work weekends and respond to system outages during off-duty hours

Experience in designing and wiring layouts for offices/rooms

Familiarity with IT ticketing systems and equipment inventory management

Honesty, integrity, and a strong work ethic supported by commitment, enthusiasm, and follow-through

Ability to work within and support a diverse community of visitors, artists, and employees

Preferred

Experience with museum exhibition technology

Familiarity with Point-of-Sale troubleshooting

Familiarity with Wi-Fi network topography and troubleshooting

Experience with UniFi or Cisco networking environments

Experience with network enclosure/rack organization, patch panel layout, and cable management

Experience in a museum, arts and culture, or nonprofit organization with multiple worksites

Understanding of and dedication to advancing the Honolulu Museum of Art's identity, vision, and values

Benefits

Shop, Museum Café, and Art School discounts

Onsite parking provided

Temp employees may be eligible for medical insurance coverage if they work 4 consecutive weeks at 20 hours or more.

Company

Honolulu Museum of Art

The Honolulu Museum of Art is a unique gathering place where art, global worldviews, culture, and education converge right in the heart of Honolulu, and a vital part of Hawaiʻi’s cultural landscape.

Founded in 1927

Honolulu, Hawaii, USA

51-200 employees